Michelle Robinson
Nana Glen,NSW
Summary
Consistently demonstrate a strong commitment to the well-being of the clients in a client-centered approach, empathy, and advocacy for their needs, evident in daily practices. The ability to communicate clearly and respectfully with clients, colleagues, and external stakeholders, ensuring that information is conveyed accurately and comprehensibly. Approaching work with sensitivity in working with families from diverse backgrounds and perspectives, respecting the cultural nuances that may impact clients' lives.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Caseworker Support Child Protection
Department of Communities and Justice
04.2023 - Current
- Working within the five core Practice Framework Principles that supports our work.
- Navigating and using Casework Practice online resources to support my everyday work to support Caseworkers.
- Working within the agencies platform Childstory as my day to day recording tool. That places young people and families at the centre of their story.
- Collaboration through networking across organisations as Casework support with Health, Police, legal representatives, Education and Non-Government Organisations.
- Attend and contribute to Group supervision to approach case decision making as a team.
- Work with the Care and Protection Practice Standards to guide professionalism and expectations in work with families and children.
- Assisting Senior Caseworkers in handling initial responses to cases involving children at significant risk of harm.
- Supporting Clients in achieving their family action plans and restoration plans.
- Daily communication and collaboration with families, carers, agencies, and children, along with appropriate referrals and documentation.
- Field Assistance involvement in speaking with children and liaising with other government officials, such as police, education, and health'
- Advocacy for Child Welfare -advocating for the safety, welfare, and wellbeing of children is a fundamental aspect of her role.
- Focusing on family-centred and child-centred practice while respecting the dignity and self-determination of families is in line with best practices in the Department and in social work.
Youth Worker, Family Support
Pathfinders LTD
08.2021 - 02.2023
- Contributing to the establishment of a caring, stable, and well-structured residential care milieu in strict alignment with Pathways Residential Policy and Procedure, Philosophy, Principles, and the NSW OOHC principles and standards
- Provided key supports to youth living in out of home care.
- Assisted in identifying and reducing barriers to youth engagement and development.
- Supported and mentored young people in developing skills to become successful in community.
- Supervised youth in residential and community-based programs to minimise risks and offer support.
- Developed and maintained accurate records of the life of the young person living in care.
- Improved clients' coping with routine life activities such as food budgeting, rental payments and other skill based learning.
- Coordinated Child/youth persons Caseworker to provide resources to clients.
- Providing support and guidance to individuals with trauma informed behaviours.
- Set up of daily care routines that catered to the diverse developmental needs of Children and Young People, covering the domains of physical, emotional, intellectual, and spiritual growth
- This approach was founded upon an unwavering commitment to duty of care requirements and the Ethics
- Working closely with local Aboriginal organisations to ensure the child/young persons cultural needs are appropriately valued.
Acting Team Leader
Pathfinders LTD - ACA Placements
10.2022 - 02.2023
- Exemplified leadership in implementing Behavioural Management Plans to create a therapeutic environment within the Residential Unit
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of Professional responsibility.
- Meticulously maintained comprehensive case management files, journals, and statistical data, ensuring the highest standards of documentation
- Development and maintenance of a robust roster system, ensuring 24/7 supervision of young people and optimising staff allocation to cover all shifts
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
TAFE English Program Child - Refugee Families
Gowrie NSW
06.2017 - 02.2020
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Developed and maintained relationships with community organisations and agencies in the best interest of the Children and families.
- Facilitated communication between clients and other service providers such as Education.
- Developed and maintained accurate records of programs and services.
- Advocated for clients for comprehensive service delivery and linkage to local refugee services at hospital, counselling services and schools
- work alongside interpreters to community with CALD families.
- Work alongside children and families to transition the children into school.
- Collaborated with businesses and community groups to ensure families and children feel support in Australia.
- Build relationships with children and families to gain understanding of their lived experiences fleeing from war and how it impacts their wellbeing.
- Built relationships and communicated with parents to provide best learning environment for children.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Boosted cultural awareness by incorporating children's literature from world cultures.
Early Childhood Coordinator
Gamumbi Preschool
05.2016 - 06.2017
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Stayed current on guidelines to maintain compliant program operations.
- Implemented preschool policies, procedures, and systems to promote safe and healthy environment in compliance with state standards.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
Education
Bachelor of Arts - Social Work
University of New England
Armidale 2025
Diploma - Community Health – Wellness and Wellbeing
University of New England
Armidale, NSW01.2021
Diploma - Children's Services (Education and Care
TAFE College
Coffs Harbour, NSW12.2018
Skills
- Problem-Solving Skills - ability to assess complex situations and propose practical solutions is an asset to team Approaching challenges with a problem-solving mindset, seeking creative and effective resolutions
- Collaborative Team Player: an excellent team player, actively engaging in collaboration with colleagues, contributing knowledge and expertise to team about discussions and projects
- Documentation Skills: highly organised and thorough, with attention to detail
- Listening skills
- Interpersonal and Written Communication
Certification
Currently completing my Casework Development Program with Department of Communities and Justice - completion date Dec 2023
Multiple Thrive Certificates in line with additional learning at Department of Communities and Justice.
Timeline
Caseworker Support Child Protection
Department of Communities and Justice
04.2023 - Current
Acting Team Leader
Pathfinders LTD - ACA Placements
10.2022 - 02.2023
Youth Worker, Family Support
Pathfinders LTD
08.2021 - 02.2023
TAFE English Program Child - Refugee Families
Gowrie NSW
06.2017 - 02.2020
Early Childhood Coordinator
Gamumbi Preschool
05.2016 - 06.2017
Bachelor of Arts - Social Work
University of New England
Diploma - Community Health – Wellness and Wellbeing
University of New England
Diploma - Children's Services (Education and Care
TAFE College
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