MICHELLE ROMERO
Nakara,NT
Summary
Proactive manager with 20 years of experience in team leadership within the food and restaurant industry. Sales, management, and customer service background in fast-paced settings. Demonstrated dedication to meeting company goals through consistent and organized practices. Excels under pressure and adapts to new situations and challenges to enhance the organizational brand. Dedicated admin officer with extensive experience in busy clinical settings. Proficient in schedule, records, and front desk management. Known for hardworking nature and top-notch abilities in reception and clerical work.
Overview
22
22
years of professional experience
Work History
Restaurant Manager
Collins Foods Ltd
10.2014 - Current
- Promote positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Carefully interviewed, selected, trained and supervised staff
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant
- Reconciled cash and credit card transactions to maintain accurate records.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Medical Receptionist
Dr. Albert Foreman ENT Clinic
07.2022 - 02.2024
- Managed phone system and pleasantly greeted patients
- Helped patient's complete necessary medical forms and documentation
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
RGM Technical Trainer (Cluster Lead)
Ramcar Group Of Companies
09.2002 - 01.2014
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Proved successful working within tight deadlines and fast-paced atmosphere
- Maintained energy and enthusiasm in fast-paced environment
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Enhanced employee technical skills by developing comprehensive training modules and hands-on workshops.
- Created courseware using online learning management system tool and various graphics and multimedia software programs.
- Streamlined company-wide onboarding process with the development of an easy-to-follow technical orientation program.
- Blended traditional learning approaches with existing and new technologies and used variety of learning tools to create and deliver learning programs that produced results.
Education
Bachelor of Science: Business Administration -
Polytechnic University of The Philippines
Bachelor of Science - Nursing
Charles Darwin University
Casuarina, NT01.2027
Certificate III in Health Administration -
Wesley Institute of Training
11.2023
Diploma of Leadership And Management -
CTA Training Specialist
01.2023
Skills
- Front Desk Operations
- Strong Analytical skills with the ability to troubleshoot and resolve complex system and network issues efficiently
- Focused on providing high-quality support to end-users, ensuring minimal disruption to business operations
- Business Operations Expertise
- Hiring, Training and Development
- Inventory Control
- Staffing and Sales Reporting
- Have a working with children clearance
Timeline
Medical Receptionist
Dr. Albert Foreman ENT Clinic
07.2022 - 02.2024
Restaurant Manager
Collins Foods Ltd
10.2014 - Current
RGM Technical Trainer (Cluster Lead)
Ramcar Group Of Companies
09.2002 - 01.2014
Bachelor of Science: Business Administration -
Polytechnic University of The Philippines
Bachelor of Science - Nursing
Charles Darwin University
Certificate III in Health Administration -
Wesley Institute of Training
Diploma of Leadership And Management -
CTA Training Specialist
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