Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Romsloe

Perth,WA

Summary

  • 23 Years of Retail work experience with most of the experience in all different positions. from POS to owner manager. I am. Looking to continue in the customer service industry as I bring with me a passion for customer service. Adept at handling challenging situations with a calm and positive demeanour while maintaining a focus on customer satisfaction. I believe my drive, and experience will become an important part to your team, and an asset to your company.

Overview

18
18
years of professional experience

Work History

Booking Consultant

Image Portrait Studios
01.2021 - 01.2024
  • Booking in clients to scheduled appointments
  • Calendar management
  • Deposits and payments
  • Attending conventions to promote business and gain clients
  • Pre-shoot preparation

Customer Service

Balloon world - Myaree
01.2018 - 01.2019
  • Assisted customers to create their desired theme and ambience for their events and celebrations
  • In charge to assist all corporate clients and their needs for company events, mostly xmas end of year celebrations
  • Trained all staff with all new ballon decor products and decor released monthly by the balloon manufacturers (Qualatex & Premier)
  • Customer Service
  • Balloon Decorations
  • Designed and created complex balloon decor, for instore display so customers had a visual idea of the different decor available
  • Continuously changed the and refreshed the theme of the shop.
  • Priced all new decor by calculating stock used and labour needed
  • Managed the weekly gas order so the store never ran out of helium over the busty week ends.
  • Temporary position only

Bar Supervisor/Staff

Australian Leisure and Hospitality Group
01.2016 - 01.2018
  • Liaise with the other supervisor to plan, organise and run themed events as requested by the bar manager opened cash registered for daily trading
  • Closed cash registers at at end of day, ensuring the days transactions balanced with takings
  • Assisted manager writing rosters by communicating staff availability and needs.
  • Trained new staff, and made sure current staff were up to date with any new procedures and promotions
  • Greet and welcome guests
  • Taking orders and servicing drinks
  • Pour draft beer, wine and mix cocktails
  • Monitoring of stock
  • Process transactions

Owner/Operator

Balloon Party Centre
01.2006 - 01.2016
  • Responsible for the general running with all aspects of having a retail store including
  • Customer Service
  • Hiring, interviewing and training of staff
  • Ordering Stock, introducing new products
  • Upselling Customers
  • Stock takes
  • Cash Handling
  • Use of Eftpos
  • Opening and closing of premises
  • Refreshing store appearance with new balloon decor to suit the current theme

Education

Doctor Of Psychology - Counseling Psychology

Curtin University
Perth, WA

Year 12 -

Willetton Shs
Willetton
11.1995

Skills

  • Sales
  • Account Management
  • Customer follow-up
  • Computer competent
  • Team leadership & development
  • Client relationships
  • Customer relationship management
  • Client rapport
  • Quality assurance
  • Staff management
  • Cost analysis
  • Decision-making
  • Verbal and written communication
  • Sales strategy
  • Teamwork and collaboration
  • Excellent communication
  • Relationship building

Timeline

Booking Consultant

Image Portrait Studios
01.2021 - 01.2024

Customer Service

Balloon world - Myaree
01.2018 - 01.2019

Bar Supervisor/Staff

Australian Leisure and Hospitality Group
01.2016 - 01.2018

Owner/Operator

Balloon Party Centre
01.2006 - 01.2016

Year 12 -

Willetton Shs

Doctor Of Psychology - Counseling Psychology

Curtin University

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Michelle Romsloe