Michelle Rowden
Bunbury,WA
Summary
I am currently hoping to change my career and go in a different direction. I currently work for Centrelink and have been there for 24 years. I am capable of doing anything and any task that i am set to do. I'm a confident individual with commended ability to work with others to achieve set outcomes. I am very eager to learn new skills and I am a reliable team player. I am a strong communicator and am responsible and mature individual who thrives in fast paced environments.
Overview
28
28
years of professional experience
Work History
Customer Service Officer
Centrelink Call Centre
Bunbury
09.1999 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
- Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
- Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Contributed to the achievement of departmental targets by meeting key performance indicators consistently.
Hospitality Worker
Hogs Breath Cafe
Bunbury
02.1997 - 09.1999
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Assisted with event planning and coordination, contributing to successful functions and satisfied clients.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
Housekeeping Cleaner
Welcome In Motel
03.1996 - 03.1998
- Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
- Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
- Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.
- Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
- Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.
Education
Mandurah Senior High School
Mandurah11.1987
Skills
- Customer Support
- Decision Making
- Positive Attitude
- Active Listening
- Customer Focus
- Computer Literacy
- Problem Solving
- Adaptability
Accomplishments
Cert III in telecommunications
References
Karen Bowell
Previous Employer
0409 885 336
FITStraining@wn.com.au
Jennifer Walker
Team Leader - Centrelink Call centre
jenni.walker@servicesaustralia.gov.au
Timeline
Customer Service Officer
Centrelink Call Centre
09.1999 - Current
Hospitality Worker
Hogs Breath Cafe
02.1997 - 09.1999
Housekeeping Cleaner
Welcome In Motel
03.1996 - 03.1998
Mandurah Senior High School