Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Michelle Rowden

Bunbury,WA

Summary

I am currently hoping to change my career and go in a different direction. I currently work for Centrelink and have been there for 24 years. I am capable of doing anything and any task that i am set to do. I'm a confident individual with commended ability to work with others to achieve set outcomes. I am very eager to learn new skills and I am a reliable team player. I am a strong communicator and am responsible and mature individual who thrives in fast paced environments.

Overview

28
28
years of professional experience

Work History

Customer Service Officer

Centrelink Call Centre
09.1999 - Current
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
  • Reduced response time by managing high call volumes while maintaining a professional demeanor under pressure.
  • Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
  • Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
  • Contributed to the achievement of departmental targets by meeting key performance indicators consistently.

Hospitality Worker

Hogs Breath Cafe
02.1997 - 09.1999
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Assisted with event planning and coordination, contributing to successful functions and satisfied clients.
  • Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
  • Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.

Housekeeping Cleaner

Welcome In Motel
03.1996 - 03.1998
  • Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.
  • Reduced allergens and improved air quality by regularly dusting and vacuuming rooms, hallways, and common spaces.
  • Ensured timely room turnovers for check-ins by efficiently cleaning assigned rooms according to hotel standards.
  • Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
  • Collaborated with team members to complete daily tasks quickly and effectively for maximum productivity.

Education

Mandurah Senior High School
Mandurah
11.1987

Skills

  • Customer Support
  • Decision Making
  • Positive Attitude
  • Active Listening
  • Customer Focus
  • Computer Literacy
  • Problem Solving
  • Adaptability

Accomplishments

Cert III in telecommunications

References

Karen Bowell

Previous Employer

0409 885 336

FITStraining@wn.com.au


Jennifer Walker

Team Leader - Centrelink Call centre

jenni.walker@servicesaustralia.gov.au




Timeline

Customer Service Officer

Centrelink Call Centre
09.1999 - Current

Hospitality Worker

Hogs Breath Cafe
02.1997 - 09.1999

Housekeeping Cleaner

Welcome In Motel
03.1996 - 03.1998

Mandurah Senior High School

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Michelle Rowden