Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Rudd

Lawnton,QLD

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

27
27
years of professional experience

Work History

Store Manager

Dan Murphy's
02.2012 - Current
  • Manage daily store operations, including inventory management, sales tracking, and staff scheduling.
  • Ensure compliance with all regulators governing the sale of alcoholic beverages.
  • Develop and implement strategies to maximize sales and profitability, including promotions, product placement, and pricing strategies.
  • Recruit, train, and supervise a team of 26 employees, fostering a positive work environment and ensuring high levels of customer service.
  • Analyse sales data and trends to identify opportunities for growth and improvement.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Handle customer inquiries, complaints, and special orders promptly and professionally.
  • Have worked in multiple locations across North Brisbane and with current location being Strathpine

Assistant Store Manager

Dan Murphy's
01.2010 - 01.2012
  • Managed daily store operations, including opening/closing procedures, inventory management, and staff scheduling.
  • Put actions in place to increase sales through effective merchandising and promotion strategies.
  • Provided leadership and training to a team of 20+ employees, fostering a positive work environment and ensuring adherence to company policies.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Resolved customer complaints and issues promptly, maintaining high customer satisfaction ratings.
  • Worked in both roles supporting the Customer and the Fulfilment side of the business

Store Manager

Crazy Clark's
09.1997 - 12.2009
  • Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
  • Completed routine store inventories.
  • Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
  • Prepared comprehensive reports detailing key KPIs such as sales figures customer demographics inventory turnover rate sharing data higher-ups actionable insights improvements needed areas.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.

Education

High School Diploma -

Pine Rivers State High School
Strathpine, QLD

Skills

Adaptable

Communication

Coach and lead team on their journey

Engage and Inspire team to be their best whilst delivering great outcomes for the customers

Timeline

Store Manager

Dan Murphy's
02.2012 - Current

Assistant Store Manager

Dan Murphy's
01.2010 - 01.2012

Store Manager

Crazy Clark's
09.1997 - 12.2009

High School Diploma -

Pine Rivers State High School

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Michelle Rudd