Michelle Russell

Front of house experience in the bistro and bar attendant at panthers Port Macquarie.

Bistro Duties :

*waitressing

* preparations of meals

*Till operation

*Customer service

*cleaning and restocking of Bistro.

Bar Duties:

*serving customers in a busy bar .

* pouring beers and serving drinks

*restocking bar and fridge

*cleaning

• Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
• Referred customers to various services by evaluating needs and providing recommendations.
• Provided pricing information to customers regarding specific products.
• Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
• Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
• Used consultative sales approach to understand customer needs and recommend relevant offerings.
• Functioned as backup in areas of sales, support, and services.
• Assisted customers with prompt and polite support in-person and via telephone.
• Maintained records related to sales, returns and inventory availability.
• Fielded customer questions to provide information about products, availability and pricing.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
• Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior.
• Processed credit and debit card payments to complete purchasing experience.
• Opened new merchandise and stocked sales floor racks and shelves.
• Accepted and processed product returns.
• Trained new employees on customer service, money handling and organizing strategies.
• Completed efficient store resets to prepare store for special promotions and seasonal updates.
• Merchandised attractive shelf displays with current offerings to drive store sales.
• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Processed cash, check and credit card payments.
• Managing Junior Staff.
• Stocktake
• Cleaning duties

Monitored processes and procedures, making sure that all met compliance regulations.

• Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives.
• Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
• Conducted target market research to scope out
• Industry competition and identify advantageous trends.
• Stayed current with market trends to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
• Put together realistic budgets based upon costs and fees for effectively operating business.

Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business.

• Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency.
• Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
• Accounts
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Maintained motivated and well-paid sales team by calculating commission payments on time.
• Maintained updated knowledge of regulatory changes to adjust business operations accordingly.
• Provided outstanding coaching to team of 7 employees, which boosted efficiency throughout company.
• Applied human resources expertise to optimize hiring, training and performance.
• Showroom Sales and consultations .

• Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.
• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
• Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
• Offered highly skilled and diverse salon services to daily customers, including cuts, color services and extensions.
• Suggested treatments and styles to suit customers' appearance and desired look.
• Counted and documented opening and closing cash amounts daily.
• Offered color swatches to help clients choose desired hair color.
• Trained salon staff in traditional and innovative haircutting techniques and salon management.
• Designed individualized plans to assist customers in healing damaged or dry hair.
• Performed in-home services for elderly clients unable to travel to salon.
• Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
• Cleaned and maintained entire salon, including cut and wash stations, waiting area and product shelves.
• Processed payments by entering sales in register.
• Recorded notes for future reference, including customer preferences and services delivered.
• Salon Management

Evaluated client needs and recommended treatments and strategy to achieve desired result, while maintaining hair health.

• Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
• Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
• Assessed customer hair texture, treatment history and desired outcome to identify appropriate services.
• Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
• Kept work areas, tools and equipment clean and properly sanitized to minimize risk and cross-contamination.
• Completed safety training and certifications.
• Suggested treatments and styles to suit customers' appearance and desired look.
• Counted and documented opening and closing cash amounts daily.
• Created memorable customer experiences by including special services such as head and neck massages during appointments.
• Supported reception efficiency by taking phone calls, inputting appointments and collecting payments.
• Cleaned and maintained entire salon, including cut and wash stations, waiting area and product shelves.
• Processed payments by entering sales in register.
• Resolved guest complaints about service or style.
• Determined appropriate hair treatments based on conditions and textures.
• All aspects of Hairdressing.