Michelle Ruto
Canningvale
Summary
I have a keen interest in Support Work, I have been in this industry for the last five years. I have been volunteering in the community in related activities for years now and am very passionate about this field of work. I have completed my Certificate 3 in Individual Support (Aged Care.) I garnered experience within the industry as a trainee in Juniper, Bentley and current role support worker, Senses Australia. I am pursuing further studies in the field of NDIS such as auditing and positive behavior support. Within my role I cared for service users requiring support with all aspects of daily living. I also had the opportunity to support clients living with several challenges including cognitive and physical disabilities. I have specialized in Auslan, working with the deafblind in the community and at home, guiding and tactile hand under hand communication. I am keen to find a full time or part time engagement in the disability industry.
Overview
7
7
years of professional experience
Work History
Support Worker
Senses Australia
08.2019 - Current
- Assisting care co-coordinators / clinical nurses by observing and reporting promptly any changes in existing conditions or well- being of residents
- Assisting residents with dementia, disability, blindness and deafness
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Developed strong rapport with clients, which facilitated more effective support and guidance.
- Conducted regular assessments of client needs, adjusting support plans to better serve them.
- Improved client independence with structured life skills training.
- Supported clients in accessing community resources, enhancing their integration and participation in community activities.
- Conducted home visits to assess client living conditions and recommend improvements for better quality of life.
- Conducted home visits to assess clients' home environment and provide support.
- Developed and maintained strong relationships with community resources for successful referrals.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
- Devised and implemented community-based programs to promote mental health awareness.
- Developed and implemented individualized treatment plans for clients.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
Carer
Juniper
06.2018 - 12.2018
- Built strong relationships with clients to deliver emotional support and companionship.
- Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
- Improved patient well-being by providing compassionate and attentive care.
- Developed recreational activities tailored to individual interests, enhancing overall quality of life for clients in care settings or at home environments.
- Provided emotional support to patients and their families, fostering strong relationships built on trust and empathy.
- Remained alert to problems or health issues of clients and competently responded.
- Responded to patient emergencies promptly, initiating appropriate action and notifying relevant professionals when necessary.
- Conducted regular assessments of patients'' physical and mental status, communicating findings to medical staff as needed.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Identified needs and coordinated plans for travel and out-of-town functions.
Education
Certificate 3 -
Individual Support (Aged Care)
High School Certificate -
Skills
- Daily living support
- Reliability and punctuality
- Housekeeping tasks
- Adaptable and flexible
- Health and safety awareness
- Daily living assistance
- Elderly care
- Flexible schedule and availability
- Client documentation
- Conflict resolution
- Medical records management
- Presentation design
- Medication and appointment reminders
- Documentation
- Activity planning
- Records management
Accomplishments
I have participated in deafblind camp with a client that has sever hearing and sight loss. The lack of understanding of his world means he is triggered by the slightest change in motion, routine and anything that can be quantified as change to him is enough to be upsetting. I navigated the new environment and maintained his composure by identifying triggers and altering his environment as necessary. His care plan was followed precisely to ensure he did not have escalations. We had to find alternate ways to communicate and log incidents to keeping the team informed with all the emerging triggers and solutions being imlemented.
Education And Qualifications
- Australian Citizen
- NDIS workers screen clearance
- Certificate 3 in Individual Support (Aged Care)
- Auslan cert 3
- Tactile hand under hand training
- Training for managing manic behaviors and stressful work environment
- High School Certificate
- Australian Driver’s License and own transport
- Full COVID immunization, booster included
- Manual Handling Certificate
- First Aid Certificate - current
- Computer: MS office – Word, Excel, PowerPoint, Internet and email (MS Outlook)
- Competent working with mobility aids.
- On the job training in several aspects including: PEG feed management, Infection Control, Chemical safety, Fire Safety, Continence Management, Behavior Management, Privacy and Confidentiality, Stoma, Dysphagia and meal time training
Familiarity With Equipment
- Manual handling equipment (Full and standing hoists) wheelchairs, walkers
- Kitchen equipment
- Cleaning equipment
Hobbies and Interests
- Cooking
- Hiking
- Reading
Attributes
- Good verbal, written and communication skills along with excellent telephone etiquette
- Positive outlook and willingness to interact with service users to enjoy daily activities
- Ability to work within unpredictable circumstances
- Physically fit and able to handle heavy loads and stand for long periods
- Can remain calm in difficult situations while supporting others at the same time
- Experience in working with users who exhibit serious offending behavior
- Willing to undertake training needs and attend study days as appropriate
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Support Worker
Senses Australia
08.2019 - Current
Carer
Juniper
06.2018 - 12.2018
High School Certificate -
Certificate 3 -
Individual Support (Aged Care)
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