Michelle Ryan
Public Servant
Brisbane
Summary
Experienced social and community services leader with strong clinical background. Able to adapt to changing business environments and government policy. Commitment to delivering tailored, solutions focused outcomes for consumers of community services. Relationship based leadership style to develop high performing teams to achieve organisational strategic goals.
Overview
13
13
years of professional experience
2011
2011
years of post-secondary education
Work History
Regional Manager - Community Aged Care
Wesley Mission Queensland
09.2018 - Current
- Provide practice and operational leadership to home care staff to deliver quality services within a consumer directed care model
- Ensure service delivery adheres to Clinical Governance requirements, Aged Care Quality Standards, Aged Care legislation and Commonwealth Departmental guidelines
- Actively participate in the development and achievement of the business strategic plan and the Home Care Services budget - achieving consistent monthly net growth
- Management of client feedback, including complaints management
- Participate in research projects with University of Queensland - Dementia and sensory impairment
- Commitment to continuous improvement, including review of procedures and processes, staff training, orientation, internal audits
- Staff management, including workforce planning, recruitment, performance reviews, training, induction and development
- Create and maintain relationships with internal and external stakeholders and actively engage in local networks
Mental Health Services Team Leader
Wesley Mission Queensland
05.2016 - 09.2018
- Provided operational and clinical direction to a team of clinicians providing mental health services to consumers of aged care services
- Ensured that all treatment programs delivered align with current clinical guidelines and are informed by a sound evidence base and best practice
- Regularly review all assessment, intervention and treatment planning tools and update where appropriate
Social Worker
Wesley Mission Queensland
03.2016 - 05.2016
- Deliver mental health specific services to consumers of aged care services including administering Provide national clinical direction to Drug ARM and the Mental Health Association of Queensland
- Ensured that all treatment programs delivered align with current clinical guidelines and are informed by a sound evidence base and best practice
- Regularly review all assessment, intervention and treatment planning tools and update where appropriate
Clinical Services Co-Ordinator
Drug ARM Australasia
08.2015 - 03.2016
- Provide national clinical direction to Drug ARM and the Mental Health Association of Queensland
- Ensured that all treatment programs delivered align with current clinical guidelines and are informed by a sound evidence base and best practice
- Regularly review all assessment, intervention and treatment planning tools and update where appropriate
- Conduct regular program reviews (Action Learning Reviews)
- Provide clinical guidance to all treatment staff
- Ensure funded programs are delivered in accordance with service agreements
- Provide secondary consultation to external partners
- Provide professional clinical supervision to paid and unpaid staff and students on placement
- Conduct regular clinical file audits
- Co-facilitate recruitment, training and management of case workers
- Establish and maintain productive working relationships with stakeholders including universities, government and non-government service providers and medical professionals
Early Intervention Team Leader
Drug ARM Australasia
10.2014 - 07.2015
- Line managed 12 paid staff and supervised over 30 students and volunteers across 5 locations and 7 programs
- Provided operational/clinical support and leadership to clinical workers at regional sites
- Ensured that Executive priorities were delivered consistently across the state
- Submitted funding reports for all programs
- Delivered training to students and volunteers
- Delivered induction training to new staff
- Deliver presentations across the sector
Community and Family Support Service Co-ordinator
Drug ARM Australasia
02.2013 - 06.2014
- The Community and Family Support Service (CAFSS) is a structure 12 week counselling program for individuals with issues related to substance use and/or their significant others
- Supervised between 30 - 40 students and volunteers to deliver the CAFSS program to over 600 clients per year
- Delivered face to face counselling to the most complex clients
- Developed and maintained partnerships with organisations to improve wrap around services for clients - care co-ordination
- Improved client attendance rate to 72%
- Delivered training to students and volunteers
QLD Illicit Drug Diversion Initiative Caseworker
Drug ARM Australasia
04.2012 - 02.2013
- The Queensland Illicit Drug Diversion Initiative (QIDDI) is a drug diversion program intended as early intervention for individuals who have committed a minor drug offence
- My role was to deliver a single assessment and education session to clients referred from the police or the courts
- As part of my role at Drug ARM, I was engaged to provide clinical services to clients of headspace Brisbane South as a specialist AOD counsellor
Education
Bachelor of Social Work -
Monash University
Bachelor of Arts (Hons) - Psychology and Philosophy
University of Queensland
Skills
- Conduct biopsychosocial assessments
- Develop treatment plans
- Implement evidence-based interventions
- One on one counselling
- Motivational interviewing techniques
- Collaborative treatment planning
- Suicide risk assessments
- Suicide risk interventions
- Client documentation
- Crisis interventions
- Supervision of community volunteers
- Clinical supervision
- Facilitation of support groups
- Advocacy for clients
- Advanced problem solving
- Communication skills
- Interpersonal skills
- Stress management
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Proficient in Microsoft PowerPoint
- Proficient in Microsoft Outlook
- CRM Dynamics
- Confidentiality adherence
- Organisational skills
- Time management skills
- Team collaboration
- Independent work
- Case file audits
- Training in evidence-based interventions
- Data collection systems
- Quality Management Systems
- Key Performance Indicators
- Funding report writing
- Liaison with educational staff
- Collaboration with community services
Management And Training Skills
- Advanced problem solving skillset
- Highly developed communication and interpersonal skills
- Ability to manage stress and pressure effectively
- Proficient in Microsoft Word, Excel, PowerPoint and Outlook
- Ability to work with CRM Dynamics
- High level adherence to confidentiality of client information
- Strong organisational/time management skills
- Flexible team member with a supportive, approachable manner and proven ability to work independently
- Ensure staff is adhering to structure of program through case file audits and providing ongoing training in evidence based interventions
- Refine and maintain data collection systems and processes in alignment with accreditation, 'Quality Management Systems'
- Ensure Key Performance Indicators are met through service delivery
- Writing bi-annual funding reports
- Liaise with University field education staff, completing mid-placement and final placement reviews/evaluations
- Ongoing collaboration with relevant community services (including Probation and Parole, acute and community mental health services, accommodation services, other NGO's, social/recreational services and Department of Child Safety)
Timeline
Regional Manager - Community Aged Care
Wesley Mission Queensland
09.2018 - Current
Mental Health Services Team Leader
Wesley Mission Queensland
05.2016 - 09.2018
Social Worker
Wesley Mission Queensland
03.2016 - 05.2016
Clinical Services Co-Ordinator
Drug ARM Australasia
08.2015 - 03.2016
Early Intervention Team Leader
Drug ARM Australasia
10.2014 - 07.2015
Community and Family Support Service Co-ordinator
Drug ARM Australasia
02.2013 - 06.2014
QLD Illicit Drug Diversion Initiative Caseworker
Drug ARM Australasia
04.2012 - 02.2013
Bachelor of Arts (Hons) - Psychology and Philosophy
University of Queensland
Bachelor of Social Work -
Monash University