Experienced social and community services leader with strong clinical background. Able to adapt to changing business environments and government policy. Commitment to delivering tailored, solutions focused outcomes for consumers of community services. Relationship based leadership style to develop high performing teams to achieve organisational strategic goals.
Overview
13
13
years of professional experience
2011
2011
years of post-secondary education
Work History
Regional Manager - Community Aged Care
Wesley Mission Queensland
09.2018 - Current
Provide practice and operational leadership to home care staff to deliver quality services within a consumer directed care model
Ensure service delivery adheres to Clinical Governance requirements, Aged Care Quality Standards, Aged Care legislation and Commonwealth Departmental guidelines
Actively participate in the development and achievement of the business strategic plan and the Home Care Services budget - achieving consistent monthly net growth
Management of client feedback, including complaints management
Participate in research projects with University of Queensland - Dementia and sensory impairment
Commitment to continuous improvement, including review of procedures and processes, staff training, orientation, internal audits
Staff management, including workforce planning, recruitment, performance reviews, training, induction and development
Create and maintain relationships with internal and external stakeholders and actively engage in local networks
Mental Health Services Team Leader
Wesley Mission Queensland
05.2016 - 09.2018
Provided operational and clinical direction to a team of clinicians providing mental health services to consumers of aged care services
Ensured that all treatment programs delivered align with current clinical guidelines and are informed by a sound evidence base and best practice
Regularly review all assessment, intervention and treatment planning tools and update where appropriate
Social Worker
Wesley Mission Queensland
03.2016 - 05.2016
Deliver mental health specific services to consumers of aged care services including administering Provide national clinical direction to Drug ARM and the Mental Health Association of Queensland
Ensured that all treatment programs delivered align with current clinical guidelines and are informed by a sound evidence base and best practice
Regularly review all assessment, intervention and treatment planning tools and update where appropriate
Clinical Services Co-Ordinator
Drug ARM Australasia
08.2015 - 03.2016
Provide national clinical direction to Drug ARM and the Mental Health Association of Queensland
Ensured that all treatment programs delivered align with current clinical guidelines and are informed by a sound evidence base and best practice
Regularly review all assessment, intervention and treatment planning tools and update where appropriate
Conduct regular program reviews (Action Learning Reviews)
Provide clinical guidance to all treatment staff
Ensure funded programs are delivered in accordance with service agreements
Provide secondary consultation to external partners
Provide professional clinical supervision to paid and unpaid staff and students on placement
Conduct regular clinical file audits
Co-facilitate recruitment, training and management of case workers
Establish and maintain productive working relationships with stakeholders including universities, government and non-government service providers and medical professionals
Early Intervention Team Leader
Drug ARM Australasia
10.2014 - 07.2015
Line managed 12 paid staff and supervised over 30 students and volunteers across 5 locations and 7 programs
Provided operational/clinical support and leadership to clinical workers at regional sites
Ensured that Executive priorities were delivered consistently across the state
Submitted funding reports for all programs
Delivered training to students and volunteers
Delivered induction training to new staff
Deliver presentations across the sector
Community and Family Support Service Co-ordinator
Drug ARM Australasia
02.2013 - 06.2014
The Community and Family Support Service (CAFSS) is a structure 12 week counselling program for individuals with issues related to substance use and/or their significant others
Supervised between 30 - 40 students and volunteers to deliver the CAFSS program to over 600 clients per year
Delivered face to face counselling to the most complex clients
Developed and maintained partnerships with organisations to improve wrap around services for clients - care co-ordination
Improved client attendance rate to 72%
Delivered training to students and volunteers
QLD Illicit Drug Diversion Initiative Caseworker
Drug ARM Australasia
04.2012 - 02.2013
The Queensland Illicit Drug Diversion Initiative (QIDDI) is a drug diversion program intended as early intervention for individuals who have committed a minor drug offence
My role was to deliver a single assessment and education session to clients referred from the police or the courts
As part of my role at Drug ARM, I was engaged to provide clinical services to clients of headspace Brisbane South as a specialist AOD counsellor
Education
Bachelor of Social Work -
Monash University
Bachelor of Arts (Hons) - Psychology and Philosophy
University of Queensland
Skills
Conduct biopsychosocial assessments
Develop treatment plans
Implement evidence-based interventions
One on one counselling
Motivational interviewing techniques
Collaborative treatment planning
Suicide risk assessments
Suicide risk interventions
Client documentation
Crisis interventions
Supervision of community volunteers
Clinical supervision
Facilitation of support groups
Advocacy for clients
Advanced problem solving
Communication skills
Interpersonal skills
Stress management
Proficient in Microsoft Word
Proficient in Microsoft Excel
Proficient in Microsoft PowerPoint
Proficient in Microsoft Outlook
CRM Dynamics
Confidentiality adherence
Organisational skills
Time management skills
Team collaboration
Independent work
Case file audits
Training in evidence-based interventions
Data collection systems
Quality Management Systems
Key Performance Indicators
Funding report writing
Liaison with educational staff
Collaboration with community services
Management And Training Skills
Advanced problem solving skillset
Highly developed communication and interpersonal skills
Ability to manage stress and pressure effectively
Proficient in Microsoft Word, Excel, PowerPoint and Outlook
Ability to work with CRM Dynamics
High level adherence to confidentiality of client information
Strong organisational/time management skills
Flexible team member with a supportive, approachable manner and proven ability to work independently
Ensure staff is adhering to structure of program through case file audits and providing ongoing training in evidence based interventions
Refine and maintain data collection systems and processes in alignment with accreditation, 'Quality Management Systems'
Ensure Key Performance Indicators are met through service delivery
Writing bi-annual funding reports
Liaise with University field education staff, completing mid-placement and final placement reviews/evaluations
Ongoing collaboration with relevant community services (including Probation and Parole, acute and community mental health services, accommodation services, other NGO's, social/recreational services and Department of Child Safety)
Timeline
Regional Manager - Community Aged Care
Wesley Mission Queensland
09.2018 - Current
Mental Health Services Team Leader
Wesley Mission Queensland
05.2016 - 09.2018
Social Worker
Wesley Mission Queensland
03.2016 - 05.2016
Clinical Services Co-Ordinator
Drug ARM Australasia
08.2015 - 03.2016
Early Intervention Team Leader
Drug ARM Australasia
10.2014 - 07.2015
Community and Family Support Service Co-ordinator
Drug ARM Australasia
02.2013 - 06.2014
QLD Illicit Drug Diversion Initiative Caseworker
Drug ARM Australasia
04.2012 - 02.2013
Bachelor of Arts (Hons) - Psychology and Philosophy