MICHELLE SANDRU
BOTANY,Australia
Summary
I am a driven professional with a substantial background in venue sales, possessing strong verbal and written communication abilities, along with a dedicated focus on outstanding customer service. With more than 22 years of experience as a Venues Sales Coordinator, I have a proven track record of consistently meeting and surpassing sales targets. High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Venue Sales Co-ordinator
MUSEUM OF CONTEMPORARY ART
03.2003 - Current
- Provide quotations, and negotiate venue hire within standard guidelines.
- Accept bookings for venue hire on behalf of the MCA
- Achieve the annual budget (Both revenue and costs )
- Maintain a high standard of customer service
- Demonstrate accuracy and consistency with all client enquiries
Venue & Operations Co-ordinator
SOUTH SYDNEY CITY COUNCIL
09.2000 - 03.2003
- Ensure that all procedures relating to Council's Halls and venues were carried out under the conditions of the standard hiring agreements.
- Provide input and management expertise to manage the day to day use of Council's Halls for Lease.
- Prepare, monitor and achieve annual business and budget plans.
- Responsible for catering services and contracting.
Education
High school or equivalent -
SouthPoint Training and Education
01.1994
Skills
- High Energy Individual
- Exceptional Interpersonal/Communications
- Exceptional Organisation Skills
- Corporate Sales account management
- Telemarketing and Customer Service Team Leader
- Quotation management
- Venue negotiation
- Booking coordination
- Customer service
- Event planning
- Contract administration
- Sales reporting
- Client relationship
- Time management
- Team collaboration
- Problem solving
- Attention to detail
- Effective communication
- Budget management
- Sales targeting
- Negotiation tactics
References
- Tracy Wood, Director, Tracy.Wood@funktionality.com.au, 0416 028 055
- Kirsty Esson, Associate Director, Events & Engagement, Kirsty.Esson@24houreconomy.nsw.gov.au, 0421 770 874
Languages
- English
- Maltese
Accomplishments
- Achievement Awards whilst working for Australia Post
Certification
Elizabeth Ann Macgregor OBE
Previous Director - Museum of Contemporary Art Australia
LETTER FROM CHAIRPERSON
- David Coe
- Previous Chairman - Museum Of Contemporary Art
References
References available upon request.
Timeline
Venue Sales Co-ordinator
MUSEUM OF CONTEMPORARY ART
03.2003 - Current
Venue & Operations Co-ordinator
SOUTH SYDNEY CITY COUNCIL
09.2000 - 03.2003
High school or equivalent -
SouthPoint Training and Education
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