Michelle Sanzari
Modbury Heights
Summary
Professional in customer service management prepared to elevate client satisfaction and streamline processes. Proven track record in resolving complex issues, enhancing customer experiences, and fostering collaborative team environment. Strong communication, problem-solving, and leadership skills ensure adaptability to changing needs and reliability in achieving impactful results.
Overview
10
10
years of professional experience
3
3
Certification
Work History
Customer Care Manager
Silverchain
06.2025 - Current
Customer Care Manager
KinCare
07.2022 - 06.2025
Case Manager
KompleteCare
02.2020 - 06.2022
Scheduling Officer
KompleteCare
02.2018 - 02.2020
Aged Care Worker
Bene Aged Care
04.2014 - 01.2018
Owner/Operator
Facepainting and Signwriting
01.2012 - 01.2015
Part-Owner/Operator
Greenacres Greengrocers
01.2009 - 01.2013
Research Assistant
University of Adelaide
02.2009 - 07.2011
Customer Service
Front End - Coles
01.2005 - 01.2009
Education
Diploma in Community Services - Case Management
Open Colleges
Australia12-2021
Certificate 111 in Business Administration - Medical
Wesley Institute of Training
Australia11-2018
Certificate 111 in Aged Care - Aged Care
All Staff Training Consultants
04-2009
Skills
- Over 5 years’ experience in providing customer care and case management
- Strong customer service and communication skills, both verbal and written
- Experience in managing budgets and processing accounts payable
- Excellent problem-solving abilities and critical thinking skills
- Good organisational and time management skills
- Confident using computer systems (Word, Excel, Calendars)
- Able to work independently and as part of a team
- Cultural competence and the ability to work with diverse populations
- Collaboration and teamwork skills to work effectively with interdisciplinary teams
- Demonstrated empathy and compassion
- Advocacy skills to ensure customers' needs are met
- Onboards new customers and proactively manages existing clients utilising a compassionate, person-centered approach
- Experience with managing Government funded in home aged care services and budgets
References
Available on Request
Certification
- Senior First Aid
- National Police Clearance
- Working With Children Check
- Mental Health First Aid
- NDIS clearance
- Current driver’s licence and a reliable vehicle with full comprehensive insurance.
Timeline
Customer Care Manager
Silverchain
06.2025 - Current
Customer Care Manager
KinCare
07.2022 - 06.2025
Case Manager
KompleteCare
02.2020 - 06.2022
Scheduling Officer
KompleteCare
02.2018 - 02.2020
Aged Care Worker
Bene Aged Care
04.2014 - 01.2018
Owner/Operator
Facepainting and Signwriting
01.2012 - 01.2015
Research Assistant
University of Adelaide
02.2009 - 07.2011
Part-Owner/Operator
Greenacres Greengrocers
01.2009 - 01.2013
Customer Service
Front End - Coles
01.2005 - 01.2009
Diploma in Community Services - Case Management
Open Colleges
Certificate 111 in Business Administration - Medical
Wesley Institute of Training
Certificate 111 in Aged Care - Aged Care
All Staff Training Consultants
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