Michelle Sayers

Owner & Operator of Shelley Sayers Psychic Readings & Healings

Providing psychic readings and healings in the Hervey Bay region

• This role involves the maintenance of office services by organizing office operations and procedures
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.

• This position involved the management of all aspects of the day to day administration of a multi-faceted community care organization
• Duties included: Overall management of 2 program streams – 800 DVA service users and 25 Home Care Packages Level 2, The management of approx
• 30 staff, The coordination of all aspects of 25 Home Care Packages, Providing ongoing support to DVA Coordinator, Daily duties included attention to rostering issues, staff and service user matters and complaint and concerns handling, Financial claiming for both program streams on a monthly basis, being responsible for the budget maintenance in conjunction with the CEO, Community networking and the attendance of community meetings, Conducting 8 weekly staff meetings, the organization and maintenance of mandatory staff education, The development and implementation of a new data bank system for client and claim information, Ensuring all client care is appropriate and consistent with Community Care Standards

• This position involved the coordination of 20 Home Care Packages Level 2 that offer a range of services to our elderly clients assisting them to remain living independently within the community
• Key duties were: The assessment and determination of the client’s needs and goals and the subsequent development of a care plan that best reflects those needs, whilst adhering to budgetary constraints, Completion of relevant paperwork – including ONI, Community Care Agreement and relevant WHS assessments, Liaising with GPs, family members and other allied health care professionals to establish a high level of collaboration thus ensuring the provision of a high level care, Provision of ongoing support to the clients and to family members who are involved with their care, Conducting care plan reviews to monitor and meet any changes in needs or changes in health status that may occur and as necessary completing relevant referrals for additional assistance

• This position involved providing direct support and assistance to the elderly, enabling them to remain living in the community
• Duties included: Assistance with personal care, medication prompts, domestic assistance, transport and social support

• This position involved working with a variety of individuals and their families
• Duties included providing direct support with daily living activities, such as monitoring medication and assistance with budgeting
• This position also involved encouraging and supporting people with disabilities to participate in educational programs and leisure activities.