Michelle Schaefer

Peter Berry

03.2012 - Current

Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
Ensured accurate reporting of daily sales figures to upper management for informed decision-making processes related to budgeting and forecasting.
Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Kept bar presentable and well-stocked to meet customer needs.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Oversaw maintenance tasks for all bar equipment, ensuring optimal functionality during busy hours.
Established rules for ejecting problem customers from bar to reduce liability and maintain pleasant environment.
Maintained up-to-date knowledge of industry trends, competitor offerings, and mixology techniques to continually improve overall operations.
Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.