Michelle Shaw
Fannie Bay,NT
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Disability Support Worker
JMJ Disability Services
01.2021 - Current
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Facilitated community integration for clients by organizing outings, social events, and other opportunities for engagement.
- Kept accurate records for client files and handled related paperwork.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Collaborated with healthcare providers to drive continuity of care.
- Coordinated individualized discharge plans to manage safe transition back into community and home environments.
All Around Barista
Mc Donalds Stuart Park
11.2015 - 10.2020
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanour and promptly addressing their needs.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
- Provided exceptional customer service, resolving any complaints promptly and maintaining positive reputation.
- Used POS system to accurately enter orders and process payments.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Final Quality Inspector
Shimano Philippines
10.2014 - 05.2015
- Reduced waste and rework costs by detecting non-conforming products early in the production process.
- Elevated overall product performance by sharing valuable insights gained from final inspections with relevant departments.
- Promoted a culture of safety within the workplace, adhering strictly to company guidelines while performing tasks.
- Utilized advanced technology such as automated inspection tools to ensure precision and consistency throughout the inspection process.
- Managed organized records of inspection findings, allowing easy access for future reference or analysis purposes.
- Communicated effectively with fellow inspectors, supervisors, and management on matters related to product quality.
- Updated quality control records and reports.
Integrated Circuit Technician Assistant
Greatek Electronics
04.2011 - 04.2014
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
- Increased efficiency by implementing new processes and providing administrative support to management.
Community Health Worker
Ibaba West Health Station
03.2006 - 04.2009
- Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
- Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
- Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
- Promoted access to healthcare services for underprivileged populations through community outreach efforts.
- Coordinated immunization clinics in collaboration with local public health departments, increasing vaccination rates among vulnerable populations.
- Collected data on program effectiveness, utilizing findings to continuously improve service provision and meet community needs.
- Collaborated with healthcare providers to ensure comprehensive care coordination for patients transitioning between settings.
- Monitored and documented participants' progress toward individualized health goals.
- Conducted home visits for elderly and disabled clients to monitor health status and ensure adherence to prescribed treatment plans.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
Receptionist
Ferarin Hills Resort
02.2005 - 12.2005
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Education
Certificate III in Individual Support
Response Services Employment & Training PTY LTD
Winnelie NT09-2021
Bachelor of Science - Management
Divine Word College of Calapan
Philippines03-2005
Skills
- Possessing intercultural intelligence
- Maintaining integrity and professionalism
- Computer skills
- Documentation and recordkeeping
- [Language] English and Tagalog
Certification
- First Aid and CPI 30/12/2023
- Enhancing Interagency Working with Health Professionals18/02/2021
- Understanding health challenges and barriers to healthy lifestyle 23/06/2020
- Understanding Intellectual Disability 22/06/2020
- Food and Safety Training 25/06/2016
Timeline
Disability Support Worker
JMJ Disability Services
01.2021 - Current
All Around Barista
Mc Donalds Stuart Park
11.2015 - 10.2020
Final Quality Inspector
Shimano Philippines
10.2014 - 05.2015
Integrated Circuit Technician Assistant
Greatek Electronics
04.2011 - 04.2014
Community Health Worker
Ibaba West Health Station
03.2006 - 04.2009
Receptionist
Ferarin Hills Resort
02.2005 - 12.2005
Certificate III in Individual Support
Response Services Employment & Training PTY LTD
Bachelor of Science - Management
Divine Word College of Calapan
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