Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Sherlock

Mandurama,NSW

Summary

Dynamic and results-oriented professional with extensive experience in the hospitality and service industry, notably at Ctlx. Expert in culinary techniques and kitchen sanitation management, coupled with a strong commitment to providing exceptional customer service. Achieved a record of zero complaints regarding cleanliness, demonstrating excellent multitasking and organizational skills.

Overview

7
7
years of professional experience

Work History

Cook

Ctlx
01.2023 - 02.2024
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Reduced food waste significantly by implementing proper portion control and storage techniques.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Streamlined kitchen operations with effective communication and collaboration among team members.
  • Communicated closely with servers to fully understand special orders for customers.
  • Enhanced customer satisfaction by consistently delivering high-quality, visually appealing dishes.
  • Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
  • Contributed to positive guest experiences by accommodating special dietary needs and requests.
  • Adhered to recipe guidelines while demonstrating creativity in plating and garnishing dishes for enhanced visual appeal.
  • Tasted, smelled, and pierced food with fork to verify sufficient cooking.
  • Developed and maintained clean and organized kitchen workspace, setting standard for team.
  • Introduced waste reduction program, contributing to environmental sustainability efforts.
  • Coordinated with front of house to ensure smooth service during busy periods, enhancing customer dining experience.
  • Optimized use of kitchen equipment to speed up cooking times without compromising food quality.
  • Conducted regular quality checks on ingredients, ensuring only best were used in meal preparation.
  • Implemented rotating menu concept, keeping dining experience fresh and engaging for regular customers.
  • Kept kitchen clean and organized by performing daily maintenance tasks.
  • Maintained food safety and sanitation standards.
  • Adapted quickly to menu changes and customer requests, demonstrating flexibility and problem-solving skills.
  • Improved meal presentation with innovative plating techniques, enhancing overall customer satisfaction.
  • Suggested actionable improvements to streamline training procedures.
  • Planned menus for different events, seasons and customer requests.
  • Managed kitchen budget for supplies and labor hours, consistently meeting targets.
  • Measured and mixed ingredients according to precise recipes for best results.
  • Worked closely with kitchen team to meet high demand with delicious, on-recipe foods.

Carer

Uralba
10.2022 - 11.2023
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Maintained accurate records of patient care, documenting progress and any changes in condition.
  • Collaborated with healthcare professionals to develop comprehensive care strategies for optimal patient outcomes.
  • Improved patient well-being by providing compassionate and attentive care.
  • Implemented safety measures to prevent falls, accidents, and injuries within the home environment.
  • Delivered personal hygiene assistance including bathing grooming dressing feeding toileting all while maintaining client privacy respect.
  • Developed recreational activities tailored to individual interests, enhancing overall quality of life for clients in care settings or at home environments.
  • Enhanced quality of life for clients through personalized care plans tailored to individual needs.
  • Responded to patient emergencies promptly, initiating appropriate action and notifying relevant professionals when necessary.
  • Transported patients to appointments and social activities, ensuring punctual arrival and a comfortable experience en route.
  • Remained alert to problems or health issues of clients and competently responded.
  • Provided emotional support to patients and their families, fostering strong relationships built on trust and empathy.
  • Administered medications accurately, ensuring proper dosage and timely intake.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Managed nutritional needs of patients by preparing meals, monitoring food intake, and adjusting diets as necessary.
  • Conducted regular assessments of patients'' physical and mental status, communicating findings to medical staff as needed.
  • Provided end-of-life care with compassion and dignity allowing clients to pass away peacefully in their preferred setting.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Assisted patients with self-administered medications.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Assisted with daily living activities, running errands, and household chores.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Maintained entire family's schedule and organized events.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Recorded status and duties completed in logbooks for management.
  • Identified needs and coordinated plans for travel and out-of-town functions.
  • Maintained strong connections within caregiver community to gain continuous knowledge.
  • Completed regular check-ins and progress report for each client.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Liaised with key accounts to deliver targeted administrative household support.
  • Scheduled daily and weekly care hours for client caseload.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Handled incoming mail, bills and invoices and completed appropriate actions.
  • Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.

Cleaner

Keep It Kleen
05.2022 - 01.2023
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
  • Operated buffers and burnishers to clean and polish floors.
  • Used organic-based chemicals to disinfect floors, counters and furniture.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Maintained floor cleaning and waxing equipment.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Responded immediately to calls from personnel to clean up spills and wet floors.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
  • Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
  • Implemented recycling program, significantly reducing waste and promoting environmental responsibility.
  • Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
  • Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.

Cleaner

Cindy Wright
01.2017 - 04.2021
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Removed trash, debris and other waste materials from premises.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
  • Fostered safer work environment by promptly addressing spills and potential hazards.
  • Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
  • Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
  • Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
  • Maintained detailed logs of cleaning schedules and tasks, ensuring accountability and consistency.
  • Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
  • Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
  • Collaborated with maintenance team to identify and resolve issues requiring repair, enhancing overall facility safety.
  • Supported event setups and teardowns, ensuring venues were returned to their original state promptly.
  • Streamlined cleaning processes to increase efficiency without compromising on quality.

Education

High School Certificate - Economics, English, Agriculture, Music

Blayney High School
Blayney, NSW
11.1994

Skills

  • Customer Service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Strong attention to safe food handling procedures
  • Food Preparation
  • Frying
  • Cooking techniques
  • Knife Skills
  • Sanitation
  • Supply Restocking
  • Surface cleaning
  • Hospitality and service industry background
  • Sanitation Practices
  • Grilling
  • Contamination prevention
  • Kitchen equipment operation and maintenance
  • Food presentation
  • Portion Control
  • Food Plating
  • Food plating and presentation
  • Event Catering
  • Food spoilage prevention
  • Effective planner
  • Recipes and menu planning
  • Nutrition Awareness
  • New Hire Training
  • Culinary creativity
  • Allergen awareness
  • Plating and presentation
  • Ingredients measuring
  • Sauce making
  • Beautiful presentation of food
  • Grilling expertise
  • Order Verification
  • Hospitality service expertise
  • Recipe Development
  • Operations Management
  • Ingredient inspection
  • Food Storage
  • Cutting and slicing techniques
  • Health code understanding
  • High volume production capability
  • Plate presentation
  • Recipe-based cooking
  • Kitchen sanitation management
  • Food safety oversight
  • Teamwork and Collaboration
  • Cleaning and sanitization
  • Works Well Under Pressure
  • Safe Food Handling
  • Multitasking and Organization
  • Efficient multitasking
  • Kitchen Organization
  • Kitchen Sanitation
  • Meal Preparation
  • Quality Control
  • Flexible Schedule
  • Food Processing
  • Menu Memorization
  • Food Production

Timeline

Cook

Ctlx
01.2023 - 02.2024

Carer

Uralba
10.2022 - 11.2023

Cleaner

Keep It Kleen
05.2022 - 01.2023

Cleaner

Cindy Wright
01.2017 - 04.2021

High School Certificate - Economics, English, Agriculture, Music

Blayney High School

Similar Profiles

CREATE PROFILE
Michelle Sherlock