Michelle Simmons
BYFORD,WA
Summary
I am a friendly, good natured, even tempered, mature woman.
I have over 30 years of experience in all aspects of customer service, with almost 15 of those years within Bunnings Pty Ltd. I genuinely enjoy helping people and I treat everyone who crosses my path the way I wish to be treated, with kindness, calmness, and respect.
Overview
17
17
years of professional experience
Work History
Warehouse 2IC
Daily Living Products
Bayswater , WA
01.2024 - Current
- Monitor and action all incoming emails and phone calls to the warehouse
- Run daily pick lists for warehouse and technical teams
- Create next day delivery schedule using OSTENDO, Excel and Elastic Route
- Liaising with transport companies, suppliers, and customers
- Process and initiate all stock transfer requests from 5 stores
- 100% check of all goods received, accurately process into inventory system and label with price labels
- Inventory stock control and investigations when necessary
- Pick, pack and wrap online orders and organize paperwork for postage, local courier, and interstate freight
- Assist warehouse team with pick and pack of daily sales orders, technical jobs that require stock and store replenishment orders
- Always on standby for priority requests, next day deliveries and last-minute changes to scheduled runs.
Warehouse Manager
Daily Living Products
Bayswater , WA
07.2022 - 12.2023
Commercial Customer Service Officer
Daily Living Products
11.2021 - 06.2022
- Busy contact for key health providers, Occupational Therapists, and customers
- Input all purchase orders received via email, phone, and internet into OSTENDO order system
- Process all quote requests within 48 hours of receival
- Claim funds through NDIS using the portal or liaising with plan managers
- Place orders with suppliers for all special (non-stocked) items to ensure smooth, timely and accurate deliveries
- Pick and pack customer orders
- Always on standby for urgent, next day deliveries.
Trade Commercial Customer Service Officer
Bunnings Trade
11.2018 - 08.2021
- Busy contact centre for key account major builders
- Answer all telephone and email enquiries from site supervisors, schedulers, and suppliers in a timely manner - asap
- Process all call ups of goods required to site on requested days
- Input all purchase orders into COS order system
- Order all goods required into the Trade Centre at the correct time using unique and individual account triggers
- Co-ordinate with building supervisors to ensure smooth, timely and accurate deliveries
- Process and return all quote requests within 48 hours
- Co-ordinate with the Trade Centre teams to get the best outcome for the customer
- Always on standby for urgent, next day deliveries or changes in scheduling.
Spare Parts Customer Service Officer
Bunnings Store Support Office
11.2016 - 11.2018
- Busy inbound and outbound call centre environment
- Interpret customer part requirements from photos, written and verbal descriptions
- Liaise with suppliers to source pricing and availability and contact customers within a strict 48-hour time frame
- Assist customers through the entire ordering procedure
- Process credit card payments over the phone
- Follow up with customers to ensure satisfaction.
Special Orders Clerk
Bunnings Pty Ltd - Armadale
06.2013 - 11.2016
- Greet customers, identify their needs, and assist them in any way possible
- Process customer orders received in person, by email, phone, or online system
- Action daily follow up reports
- Liaise with suppliers and company representatives regarding stock availability
- Accurately split, pick, and pack customer orders and organise deliveries
- Train new team members in all special-order procedures and systems
- Implement and maintain procedures to audit compliance.
In store Trainer / Safety Officer
Bunnings Pty Ltd - Willetton
10.2010 - 06.2013
- Deliver training in safety, service, and systems to approximately 70 team members
- Facilitate the onboarding of new team members
- Recording and updating all training into employee individual training plans
- Prepare training schedules and budgets for monthly meetings with Complex Manager
- Check and maintain plant and equipment records, Dexion and pallet integrity
- Train and assist fellow team members in safe working practices
- Acting member of Safety Improvement Team.
Price Integrity Administrator
Bunnings Pty Ltd - Willetton
01.2007 - 10.2010
- Produce and act on daily price change reports and shelf labels
- Change all required labels on the warehouse floor within that day, no leftovers
- Add additional temporary shelf labels to cover competitor pricing
- Audit and maintain a specified department each week to ensure the entire warehouse is completely audited every 8 weeks
- Relief Reception, Cash Office, Administration Supervisor, and payroll.
Education
High School Diploma -
Kelmscott Senior Highschool
Perth, WASkills
- Customer service expert over multiple platforms – face to face, telephone and email
- Adept at building lasting working relationships
- Competent with Microsoft Office Suite – Outlook, Word, Excel
- NDIS Clearance
- Process all customer orders, enquiries and quote requests as soon as possible
- Effective time management and high attention to details
- Able to prioritize, multitask and make sound decisions
- Able to work independently and as part of a team
- Maintain and accurately update customer records
- Scheduling transportation runs
- Stock ordering, inventory control, goods receipting and dispatch
- Internal team training and development
Work Related Training
- Best Service / Sales through service
- Respectful Workplace
- Team Member Safety Program / Manual handling
- Safety Improvement Team / Fire Warden
- Inventory on hand / ETOS
- COS Customer Order System / COS for Special Orders
- BPOS Registers
- Various supplier product training
Volunteer Experience
- 01/01/03, 12/01/03, Canning Vale Playgroup, Purchasing Officer
- 01/01/02, 12/01/02, Canning Vale Playgroup, Vice President
References
- Judy Franklin, Commercial Sales – Daily Living Products, Judyfitnss@gmail.com
- Steve Putt, Commercial Sales Manager – Daily Living Products, 0419 032 823
- Maria Cullinan, DVA Liaison Officer - Daily Living Products Pty Ltd, 0417 063 062
Timeline
Warehouse 2IC
Daily Living Products
01.2024 - Current
Warehouse Manager
Daily Living Products
07.2022 - 12.2023
Commercial Customer Service Officer
Daily Living Products
11.2021 - 06.2022
Trade Commercial Customer Service Officer
Bunnings Trade
11.2018 - 08.2021
Spare Parts Customer Service Officer
Bunnings Store Support Office
11.2016 - 11.2018
Special Orders Clerk
Bunnings Pty Ltd - Armadale
06.2013 - 11.2016
In store Trainer / Safety Officer
Bunnings Pty Ltd - Willetton
10.2010 - 06.2013
Price Integrity Administrator
Bunnings Pty Ltd - Willetton
01.2007 - 10.2010
High School Diploma -
Kelmscott Senior Highschool
Similar Profiles
Rick RedieckRick Redieck
Semi Retired at Daily Living CenterSemi Retired at Daily Living Center
Greg AudinoGreg Audino
Podcast Producer / Host / Advice Columnist at Optimal Living DailyPodcast Producer / Host / Advice Columnist at Optimal Living Daily
Sharla DerouselleSharla Derouselle
DSW Worker at Activities Of Daily Living ServicesDSW Worker at Activities Of Daily Living Services