Michelle Simpson
Summary
Professional healthcare administrator with strong leadership, organizational and communication skills, adept at managing medical office operations efficiently. Expertise in team collaboration, administrative support, and patient care coordination, ensuring seamless workflow and high-quality service. Recognized for adaptability, problem-solving abilities, and fostering result-driven environment. Skilled in medical billing, scheduling, and regulatory compliance.
Overview
27
27
years of professional experience
Work History
Medical Administrator
Coral Sea ENT
07.2020 - Current
- Customer Service/Customer Relations
- Surgical Estimates, Surgical booking presentations and Surgery Bookings.
- Health Insurance Provider Eligibility Checks, Liaising with different Medical Providers
- Appointment Bookings, Reception, Data Entry/Medical Records Management
- Financial Administration, Banking/Accounts Receivable
Supervisor/Online Personal Shopper
Woolworths
04.2018 - 11.2020
- Supervising, delegating and organizing the running of shifts at night for the Online Department.
- Collect orders, pack and dispatch.
- Working as an individual but ultimately the result is as a team, each individual must contribute to reach the desired goals.
- Working within a time schedule aiming to achieve high standards.
- Keeping team members on track throughout the shift, making sure orders are completed and dispatched in a timely manner.
- Customer enquiries over the phone.
Merchandiser
Crossmark Australia/New Zealand
03.2018 - 11.2019
- Implementation of client's briefs of product displays involving merchandising and planograms.
- Working both as part of a team and individually
- Working to strict time schedules
- Discussing briefs with clients, field support either by phone or in person
- Standing or kneeling for the duration of the work
- Lifting heavy and large items
Decorator/Customer Service
Cheesecake Shop
08.2011 - 03.2018
- Working within a small team as a cake decorator creating the large and ever-changing range of products. Assisting the baker in the production of many different cakes daily.
- Daily customer enquires both in store and over the phone in a professional manner while following high standards of work place health and safety procedures.
- Cleaning food preparation areas, benches, floors, sinks and equipment.
- Opening and closing procedures that included cash handling and register balancing procedures.
- Working as a team to unload the pallets of ingredients received.
- Ability to work unsupervised and a part of a team.
- Checking temperatures of the fridges, freezer and display cabinets to ensure food quality and the cleanliness of the store is maintained.
- Replenishment of products for front of house displays.
Customer Service/Sales Assistant
Overflow Earlville FNQ
04.2007 - 06.2008
- Receiving merchandising, displaying and relaying products
- Customer service both in store and via phone
- Organising large orders and transportation for products to remote areas.
- Organising and managing the large task of stock take
- Regularly managing the store, opening and closing store procedures, end of day procedures, banking, finalizing weekly hours for staff pays.
Customer Service Specialist
Commonwealth Bank of Australia
05.2004 - 04.2007
- Providing customer service to clients to meet their financial needs and personal objectives
- Referring clients to appropriate services
- Advising clients on the different products on offer at the bank
- Working towards and successfully achieving branch targets
- Opening and closing bank procedures
- Balancing cash floats and foreign currency at end of day
Business Manager
Target – Cairns Central
01.1998 - 04.2004
- Managing staff and delegating duties accordingly
- Coordinating weekly team meetings
- Goal setting within my departments and achieving high profits in my area
- Customer service, register operation and receiving bay
- Stock control and stocktaking
- Cash handling and security procedures
- Opening and closing procedures
- Teamwork and prioritising workloads
Education
Certificate II - Retail Operations
Certificate - Conflict of Interest
Year 12 Senior Certificate - undefined
Skills
- Administration, Customer Service, Customer Relations, Sales, Management and Team Leadership
Timeline
Medical Administrator
Coral Sea ENT
07.2020 - Current
Supervisor/Online Personal Shopper
Woolworths
04.2018 - 11.2020
Merchandiser
Crossmark Australia/New Zealand
03.2018 - 11.2019
Decorator/Customer Service
Cheesecake Shop
08.2011 - 03.2018
Customer Service/Sales Assistant
Overflow Earlville FNQ
04.2007 - 06.2008
Customer Service Specialist
Commonwealth Bank of Australia
05.2004 - 04.2007
Business Manager
Target – Cairns Central
01.1998 - 04.2004
Year 12 Senior Certificate - undefined
Certificate II - Retail Operations
Certificate - Conflict of Interest
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