Michelle Sindholt
Carramar,WA
Summary
I am Customer focused with over 25 years experience in Customer Service roles both face to face and in an admin capacity. I truly enjoy helping people and continually updating my knowledge base to enable me to do this to the best of my ability.
Overview
25
25
years of professional experience
Work History
Compliance Officer
City of Wanneroo
08.2014 - Current
- Conduct investigations, inspections and assessments of compliance concerns in accordance with relevant legislation, including but not limited to the Building Act 2011, Building Regulations 2012, the City’s District Planning Scheme No.2, Planning & Development Act 2005, Local Government Act and the City’s Private Property Local Laws
- Undertake assessments and ensure compliance in accordance with regulatory requirements, policies and organisational objectives
- Liaise with internal and external customers to produce satisfactory compliant outcomes using advanced customer service and communication skills
- Recommend Legal Action when required and assist in the preparation of Legal Documents and attending S.A.T
- And Magistrates Court to represent the City in conjunction with City and external lawyers
- Issue infringements for non-compliance with City Local Laws and the Planning and Development Act as required
- Contribute to the development of policies and procedures and ensure internal compliance of these documents at all times
- Exercise a duty of care in line with City Occupational Safety and Health policies
- Maintain relevant registers, databases and systems, ensuring that information is accurate, stored correctly and accessible as required, meeting legislative requirements
- Acting Senior Compliance Officer as required
Customer Relations Officer
City of Wanneroo
12.2013 - 07.2014
- Respond to customer enquiries, requests and complaints
- Provide receipting services including cash handling, eftpos/credit transactions and cashier reconciliation for City payments
- Process applications, licenses, registers and bookings including checking, encoding and payment of Planning and Building Applications
- Process Animal Registrations, Rates queries and payments
- Various administration duties as required
Member Services Support Officer
P&N Bank
06.2006 - 12.2013
- Company Overview: formally Police & Nurses
- Responsible for supporting and providing administrative services to all Member Service’s retail channels
- Strong attention to detail
- Excellent interpersonal and communication skills
- Excellent ongoing understanding of Retail’s products, processes and procedures
- Providing a fast, efficient, accurate and timely service
- Formally Police & Nurses
- Developed excellent relationships with members whilst in Branch where customers would ask for me and refer new customers to me personally
Customer Service Supervisor
IKEA
11.1999 - 05.2006
- Face to face and phone contact with customers
- Cash handling and balancing
- Refund or replacement of damaged or returned products
- Arranging stock deliveries for both Metro and Country areas
- Arrange repairs of larger items under warranty
- Successfully running Customer Service for a 6 month period with no Manager
- Enhancing efficiency in the Department by increasing the amount of imported spare parts, saving money and time dismantling complete products to retrieve spare parts
Education
O’Levels - English Language, English Literature, Mathematics, Biology
RSA1 - Typewriting
Excel Essentials - 2007/2010 training
Australian Institute of Management
Certificate IV - Government Investigation
White Card - Construction Industry Training Card
Skills
- Excel
- Word
- Authority
- Content Manager
- GIS
- Customer service
- Time management
- Problem solving
- Positive attitude
Career Overview
I am Customer focused with over 25 years experience in Customer Service roles both face to face and in an admin capacity. I truly enjoy helping people and continually updating my knowledge base to enable me to do this to the best of my ability.
Timeline
Compliance Officer
City of Wanneroo
08.2014 - Current
Customer Relations Officer
City of Wanneroo
12.2013 - 07.2014
Member Services Support Officer
P&N Bank
06.2006 - 12.2013
Customer Service Supervisor
IKEA
11.1999 - 05.2006
O’Levels - English Language, English Literature, Mathematics, Biology
RSA1 - Typewriting
Excel Essentials - 2007/2010 training
Australian Institute of Management
Certificate IV - Government Investigation
White Card - Construction Industry Training Card
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