Self-directed lead with adaptability to meet changing operational needs to achieve customer outcomes. Energetic and resourceful professional; proficient in program management and team leadership. Passionate about improving processes and providing training for colleagues to help improve their experiences and capability internally in order to provide better and simpler customer outcomes.
Lead: Security in Order - Business and Private Banking
Responsibility was mortgage lending and general day to day customer service requirements meeting needs in insurances, credit cards, and accounts
Additionally coaching and managing brokers to ensure quality of applications provided to the branch were of required standard and within the service level agreement by ensuring our Broker team were kept up to date with the current products and promotions.
10 Buckland Street, Wellington Point, QLD, 4160, Australia, 0477833974, michskilton@gmail.com
Finsia Member