MICHELLE SMAR
St Albans
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Chef
Swagath Spice Kitchen
03.2024 - Current
- Prepared meals from scratch using authentic, popular recipes to generate repeat business.
- Monitored line processes to maintain consistency in quality, quantity, and presentation.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Cultivated a positive work culture among kitchen staff through open communication lines and mutual respect within the team.
Sales Consultant
Vodafone
12.2021 - 06.2024
- Maximized customer retention by resolving issues quickly
- Maintained organized, presentable merchandise to drive continuous sales
- To the best of my knowledge and abilities, perform the duties assigned to me from time to time.
Front of House Staff Member
Al Nawab
01.2024 - 02.2024
- Established a welcoming atmosphere by greeting each guest warmly
- Helped guests at tables when in need of assistance
- Assisted servers with delivering food, filling beverages, and retrieving items for guests
- Demonstrated knowledge of menu items and corresponding ingredients
- Stored food in designated containers and storage areas to prevent spoilage
- Monitored food quality and freshness throughout the day.
Food and Bev Attendant Grade 3
The Groove Train
12.2022 - 06.2023
- Collaborated with team members to ensure timely delivery of orders, improving the overall dining experience for guests
- Maintained a clean and organized workspace, adhering to strict sanitation guidelines for a safe kitchen environment
- Maintained high standards of food quality by routinely checking ingredients for freshness and adhering to proper storage procedures
- Received frequent positive feedback from customers on the quality and presentation of larger-based dishes.
Kitchen hand/ Front staff
Ziyka Restaurant
03.2020 - 12.2022
- Ensure that quality and presentation of food is served to set standards
- Cleaned or coordinated cleaning of indoor and outdoor dining spaces, placed the trash in receptacles and replenished supplies
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
- Managed over 100-150 customers per day.
Administrator
Global Vision Migration
03.2020 - 09.2021
- Supervising completion of all relevant immigration and visa documents
- Timely follow-ups with clients
- Deal effectively with new and existing clients
- Maintains and improves relationships with clients to acquire repeat and referral clients
- Managed over 50 calls per day.
Trainee, Chartered Accountant
Ankush Garg & CO
08.2019 - 03.2020
- Preparation of Balance sheets and handling GST work
- Prepared financial reports and worked on optimization of tax planning processes and procedures
- Verifying data with colleagues.
1st Front Desk Clerk
Hotel Tirupati
06.2018 - 07.2018
- Greet all guests courteously and professionally
- Serve as public relations representative for the hotel
- Checked guests in and out of the hotel
- Confirmed relevant guest information and payment methods to prevent fraud
- Managed over 30-40 customers per day.
Education
Advanced Diploma of Civil Construction Design -
Reach Community College
Melbourne, VIC08.2024
Diploma of Hospitality Management -
National Training College of Australia
Melbourne, VIC10.2022
Certificate IV in Commercial Cookery -
National Training Centre of Australia
Melbourne, VIC02.2022
Certificate III in Commercial Cookery in Hospitality -
Australian Learning Training And Education Centre
Melbourne, VIC08.2021
BBA in Business Administration And Management -
PUNJAB UNIVERSITY
05.2019
Skills
- Food Presentation
- Complaint handling
- Positive attitude
- Personal hygiene
- Maintaining ambience
- Time management
- Good listening skills
- Staff Management
- Customer service
- Cleanliness
Timeline
Chef
Swagath Spice Kitchen
03.2024 - Current
Front of House Staff Member
Al Nawab
01.2024 - 02.2024
Food and Bev Attendant Grade 3
The Groove Train
12.2022 - 06.2023
Sales Consultant
Vodafone
12.2021 - 06.2024
Kitchen hand/ Front staff
Ziyka Restaurant
03.2020 - 12.2022
Administrator
Global Vision Migration
03.2020 - 09.2021
Trainee, Chartered Accountant
Ankush Garg & CO
08.2019 - 03.2020
1st Front Desk Clerk
Hotel Tirupati
06.2018 - 07.2018
Advanced Diploma of Civil Construction Design -
Reach Community College
Diploma of Hospitality Management -
National Training College of Australia
Certificate IV in Commercial Cookery -
National Training Centre of Australia
Certificate III in Commercial Cookery in Hospitality -
Australian Learning Training And Education Centre
BBA in Business Administration And Management -
PUNJAB UNIVERSITY
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