Michelle Smith
Collarenebri,NSW
Summary
I am a highly-motivated employee with the desire to take on new challenges. With a strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I have worked in group homes doing respite care for individuals with special needs. I have worked as a Diversional Therapist with elderly clients and done home care as an AIN. I am working as a case manager for an employment agency at the moment. I would love to be given the chance to help with children and there education. I feel I have the skills to transition into the positon comfortable and so would be happy to do an interview with you at a time to suit.
Overview
1
1
Certification
Work History
Case Manager
Verto
Lightning Ridge
11.2023 - Current
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Developed individualized care plans with input from clients and their families.
- Maintained accurate case records and documentation according to agency guidelines.
- Organized group activities to provide socialization opportunities for clients.
- Supported family members by providing information on local support groups.
- Coordinated transportation services for clients who lacked access to reliable transport.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Assisted individuals with eligibility for available benefits.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Transitioned clients to different providers based on progress or needs.
- Assessed and identified service delivery challenges and opportunities within local area.
Education
Cert 3 Nurses Assistnt -
Moree TAFE
Moree, NSW11-1997
High School Diploma -
Narrabri High School
Narrabri, NSW11-1980
Skills
- Utilization review
- Performance Tracking
- Needs Assessment
- Records Management
- Health History Documentation
- Patient support
- Chronic Disease Management
- MS Office
- Email and Telephone Etiquette
- Positive Attitude
- Program Development
- Quality Assurance Controls
- Conflict Resolution
Certification
- Car License
- Working with Children (Blue Card)
- White Card
- First Aide Certificate
References
References available upon request.
Timeline
Case Manager
Verto
11.2023 - Current
Cert 3 Nurses Assistnt -
Moree TAFE
High School Diploma -
Narrabri High School
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