Michelle Smith

• Managed high-volume caseloads, ensuring timely completion of tasks and effective communication with clients.
• Developed tailored support plans for diverse clientele, identifying unique needs and goals.
• Enhanced team efficiency through facilitating regular meetings, sharing updates, and discussing strategies for improved service delivery.

All aspects of client care in a residential facility.

I am currently completing my placement hours at Mareeba.

• All aspects of small business operation in line with Qld regulations.
• Promoted physical, academic and social development by implementing diverse classroom and outside activities.
• Consulted with parents to build and maintain positive support networks and support continuing education strategies.
• Implemented developmentally and culturally appropriate curriculum for children, creating positive and safe classroom environments.
• Enhanced sensory and perceptual-motor skills, language, cognition and memory development, by employing both traditional and modern educational strategies and techniques.
• Provided individualized instruction and support to meet personal needs of each child.
• Fostered reasoning and problem solving through active exploration games and activities.
• Monitored students with special needs and helped integrate into normal classroom setting.

• Psychology and Autism Clinic Solely responsible for smooth operation of a busy clinic, managing 4 staff and specialists.
• Psychologist, Speech Therapist, Occupational Therapist and a teaching educator.
• Proficient computer skills with experience in Microsoft Word, Excel,Outlook and the Internet.
• Assisting patients and medical professionals with general enquiries.
• Patient billing and receipting, Medicare, Hicaps.
• Myob, payroll and superannuation.
• Front desk patient support, meeting and greeting, booking appointments.
• Responding to incoming patient calls and queries in a professional manner.
• Creating, scanning and updating patient files, creating referral letters.
• Providing secretarial support to 4 specialists.
• Maintaining staff roster.
• Maintaining and creating accurate electronic and paper based records in database system.

• Solely responsible for smooth operation of two busy clinic's.
• Patient billing and receipting, Medicare, Hicaps.
• Creating, scanning and updating patient files, creating referral letters.
• Maintaining and creating accurate electronic and paper based records in the database system.
• Front desk patient support, meeting and greeting, booking appointments.
• Responding to incoming patient calls and queries in a professional manner.
• Proficient computer skills with experience in various software management systems including, Network Logic, Microsoft Word, and Outlook.

• Patient billing and receipting, Medicare, Hicaps, Oasis software management system.
• Creating, scanning and updating patient files, creating referral letters.
• Maintaining and creating accurate electronic and paper based records in a database system.
• Front desk patient support, meeting and greeting, booking appointments.
• Responding to incoming patient calls and queries in a professional manner.
• Proficient computer skills using Oasis software, Microsoft Word, and Outlook.
• Performed general chair-side duties for general dentistry, endo procedures and oral surgery

• Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
• Assisted dentists by passing instruments, suctioning oral fluids, mixing materials for fillings and impressions.
• Administered desensitizing agents by applying numbing gel to prepare patients for anesthetic injections.
• Took dental images following strict patient protection rules, applying lead aprons.
• Prepared rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
• Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
• Educated patients on dental hygiene, pre-surgical instructions and post-surgical care.
• Assisted dentist in management of medical or dental emergencies with prompt patient scheduling and surgical support.

• Protected patients by following infection control, sharps disposal and biohazardous waste disposal procedures.
• Obtained blood specimens by performing venipunctures and finger sticks.
• Determined donor eligibility by conducting screenings, interviewing prospective donors, and obtaining medical histories.
• Assisted with office procedures by monitoring patient flow.