Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Smith

Hobart,TAS

Summary

Flexible hard worker ready to learn and contribute to team success.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Reliable support worker offering several-year background promoting client development in day program and group home settings. Skilled in facilitating physical and educational activities and monitoring client progress. Observant and patient team player with passion for helping others.

Mature support worker offering several-year background providing vulnerable individuals with care to improve quality of life. Polished in administering developmental screenings and providing mentoring services. Warm and friendly professional committed to orchestrating support for families dealing with various issues such as domestic violence, substance abuse and mental illness.

An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.

Overview

14
14
years of professional experience

Work History

Support Worker

CBS
Hobart, Tas
06.2010 - 06.2020
  • Actively encouraged service users to make decisions about their own lives where appropriate.
  • Liaised effectively between other professionals involved in a client's care, such as doctors, nurses, social workers and family members.
  • Assisted clients with daily living activities such as bathing, dressing, and grooming.
  • Supported clients to access education, training or employment opportunities.
  • Conducted risk assessments on behalf of service users who were deemed at risk of harm or exploitation.
  • Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.
  • Managed challenging behaviour from clients in a calm manner by utilising de-escalation techniques.
  • Organised leisure activities for clients in the community.
  • Provided emotional and practical support to vulnerable adults.
  • Reported any incidents or accidents in accordance with company policy and procedure.
  • Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.

Cleaner

Strathaven
Hobart, Tas
06.2006 - 06.2016

Cleaner

Lazaro
Hobart, Tas
  • Swept and mopped floors, vacuumed carpets, and dusted surfaces.
  • Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
  • Checked stock levels of all cleaning products regularly to ensure adequate supply is available.
  • Stocked supplies such as soap, toilet paper, and paper towels in restrooms.
  • Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
  • Scrubbed walls to remove scuff marks or stains.
  • Polished furniture to remove dust and dirt buildup.
  • Inspected rooms for cleanliness prior to guest arrival.
  • Mixed chemicals for use in cleaning processes according to safety instructions provided by manufacturer labels.
  • Transported trash bags to designated disposal areas.
  • Responded promptly to all customer complaints regarding cleanliness issues.
  • Emptied wastebaskets and replaced liners.
  • Washed windows both inside and outside of the facility.
  • Maintained cleaning equipment and materials in a safe and sanitary working condition.
  • Disinfected doorknobs, light switches, telephones, computers, desks and other high-touch surfaces.

Education

Geilston Bay High

Skills

  • Presentation Design
  • Life Skills Development
  • Transcription and dictation
  • Spreadsheet development

Timeline

Support Worker

CBS
06.2010 - 06.2020

Cleaner

Strathaven
06.2006 - 06.2016

Cleaner

Lazaro

Geilston Bay High
Michelle Smith