Summary
Overview
Work History
Education
Skills
Accomplishments
Industry Skills
Timeline
Generic

MICHELLE SOUCELIER

Calliope,QLD

Summary

Hardworking and passionate job seeker with strong organizational skills eager transition into a new and exciting career where i can accelerate my key strengths.

Overview

14
14
years of professional experience

Work History

Store Manager

Kmart
01.2021 - Current
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

World Manager

Kmart
01.2017 - 01.2021
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.

Inventory Manager

Kmart
01.2017 - 01.2021
  • Optimized supply chain processes by collaborating with suppliers, distributors, and transportation providers for seamless inventory management.
  • Streamlined warehouse operations for increased efficiency through process improvements and staff training.
  • Spearheaded the adoption of advanced technologies such as barcoding systems or RFID technology for improved tracking capabilities leading to increased accuracy in stock control activities.
  • Increased employee productivity through effective training programs, performance evaluations, and feedback sessions.

Team Member

Kmart
01.2011 - 01.2017
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Education

Diploma of Business Administration -

Open Driving License - undefined

Current CPR and First Aid Certificate - undefined

Women in Leadership Program - undefined

01.2021

Internal Manager in Training program - undefined

01.2018

Skills

  • Report Generation
  • Supply Ordering
  • Competitor Monitoring
  • Talent Recruitment
  • Store Opening and Closing
  • Budget Development
  • Bank and Safe Deposits
  • Loss Prevention Procedures

Accomplishments

  • Sales: Double digit % sales growth, receiving a high KPI rating for 2 years in a row.
  • Safety: 96% team safety compliance training. Highest in the zone.
  • Compliance: 97% Green Audit result on the last store audit conducted in 2023.

Industry Skills

15+ years’ experience in direct customer service, Handling large volumes of customer demands., Excellent communication skills; tailored towards my audience in both written and verbal form, A longstanding appreciation for teamwork and encouraging colleagues for better business results, Welcoming and encouraging differing opinions to create stronger and educated business decisions with a team of 120 employees and 7 managers., Proven ability to work efficiently, effectively and calmly, Strong administration skills., Experience with rostering systems Dimentions/Kronos and Etivity., Sound experience with POSS system, Basic MS Office programs utilization., Strong ability utilizing Solve safety system., Utilizing and navigating learning management systems., Reviewing financial documents and statements, Purchase order reconciliation, Manifest/Rail container tracking and organizing with local transport companies., Endorsing HR formal documentation and holding complex formal meetings., Internal store Audits to ensure all aspects of trading are compliant, Stock-take system utilization to ensure a well-organized and efficient process., Sprintquip and Tidel cash recycling machine utilization., Daily and weekly cash reconciliation.

Timeline

Store Manager

Kmart
01.2021 - Current

World Manager

Kmart
01.2017 - 01.2021

Inventory Manager

Kmart
01.2017 - 01.2021

Team Member

Kmart
01.2011 - 01.2017

Diploma of Business Administration -

Open Driving License - undefined

Current CPR and First Aid Certificate - undefined

Women in Leadership Program - undefined

Internal Manager in Training program - undefined

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MICHELLE SOUCELIER