Michelle Spooner
Executive Assistant
OXENFORD,QLD
Summary
I am a Highly motivated and experienced professional with a successful entrepreneurial background in the fashion, travel, and beauty industries. I am skilled at offering a high level of administrative support to senior level staff, with exception communication and organisation skills. I have a proven track record in maintaining the running of an efficient office, managing calendars and travel arrangements along with being a dependable team player.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Executive Assistant to the CEO
Roccoco Botanicals
09.2023 - Current
- Also OFFICE MANAGER and PURCHASING MANAGER for Roccoco Botanicals
- I was hire as the EA to the CEO, after 3 months at the company my proficiency as the Executive Assistant opened up the opportunity to expand my skill set and preform on a higher level for the company
- Taking on 2 extra roles was a challenge I was willing to take on and to date am able to independently complete all roles with efficiency and success
- In the last 3 months I have been vote twice as ‘Employee of the month: by my fellow work collages and even though I have 3 current roles at the company I am always willing to be a team player and help other departments that are struggling to meet deadlines
- Calendar Management: - With a CEO that is out of the country a lot I need to make sure that the appointment calendar is up to date and appointments made in correct time zones
- When the CEO is in the country I need to work efficiently with her calendar and availability
- Event Planning – Organising venues and ticket sales for training events
- Planning and making bookings for launch functions for new products
- Customer Service – Taking phones on behalf of the CEO
- Managing what call needs to go through to the CEO and respecting her limited time availability
- Liaising with suppliers and maintaining the company's relationship with these valuable parties
- Email Management – Organising the CEO's emails
- Acting on her behalf at time and being respectful and responsible for confidential information
- Staff Moral building – I make a strong effort to keep lines of communication flowing through all departments
- With creating a fun Monthly newsletter for the team, organising morning tea gatherings, celebrating people's birthdays or farewells as a team, staff BBQs and Christmas parties
- I have worked hard to build relationship with all staff in every department to be a safe space should anyone have anything they need to discuss or raise
- Stock Management – Organising stock management for the office and liaising with the Warehouse management to coordinate stock needed for their productions, packaging, raw materials etc
- Stock Purchase – Negotiating with suppliers to get the best price
- Orchestrating lead times to meet with product launches and to make sure that we are not left with too much stock on hand.
Business Owner
Wild Soul Australia
11.2020 - Current
- Wild Soul Australia is an E commerce store that has been created entirely by myself
- From making connections with Designers, Designing and creating of the Website to building customer relationship to complete the success of the brand
- Webpage Development –Creating an appealing and functional website for customers to confidently purchase items through
- Product Purchasing - Creating relationships with designers to represent and purchase stock for the store
- Foreseeing trends for high stock turnover
- Copy - Developing product pages with SEO-focused descriptions to reach target markets
- Customer Service - Being the point of contact for customers for all enquiries through emails, phones and social media Messengers
- Marketing - Promoting the store through Social Media, creating emails and Newsletters for subscribers
- Accounts - Creating budgets and managing all accounts payable
- Packing and Distribution - Packing all orders with a personalised touch and organising shipping.
Personal Assistant to the Director
MTS Transport
11.2017 - 12.2021
- As a Personal Assistant (PA) to the Director of MTS Transport, I play a pivotal role in ensuring the smooth and efficient functioning of the Director's office
- Using my organisational skills, attention to detail, and ability to multiple tasks, I contributed to the Director's effectiveness and enabled the company's successful operation
- Calendar Management: - Maintain the Director's calendar by scheduling appointments, meetings, and events, and ensuring optimal time allocation
- Coordinate and prioritise commitments, considering the Director's availability and strategic priorities
- Communication: Act as the primary point of contact for internal and external communications addressed to the Director
- Manage incoming emails, phone calls, and messages, responding or redirecting them appropriately
- Meeting Coordination: - Organise and prepare materials for meetings, including agendas, presentations, and reports
- Attend meetings, take accurate minutes, and follow up on action items to ensure timely completion
- Organised Travel Arrangements: - Plan and coordinate complex travel itineraries, including flights, accommodations, and transportation
- Anticipate potential travel-related challenges and provide the Director with necessary information and solutions
- Confidential Information Handling: - Handle sensitive and confidential information with the utmost discretion and professionalism
- Maintain confidential records, files, and documents in an organised manner
- Document Management: - Draft, proofread, and edit emails, reports, presentations, and other documents on behalf of the Director
- Ensure accuracy and adherence to company guidelines and standards
- Administrative Tasks: - Handle administrative tasks such as expense reporting, invoice processing, and document filing
- Manage office supplies and equipment, ensuring availability for efficient operations.
Business Owner
Michelle's Beauty Therapy
10.2006 - 10.2017
- Customer Service
- Offering services of Facials, Manicures, Pedicures, Massages, Waxing, Spray Tans etc
- Taking phone calls and organising bookings
- Accounts and Budgets
- Paying Accounts and planning profitable budgets
- Stock Ordering
- Stock control and stock take
- Marketing
- Promoting the Salon within other businesses and Social platforms to generate more business
- Cleaner
- Making sure that the Salon was presented to a high standard
- General Cleaning, Washing of all linen after every client
- Cleaning all tools after every customer whether through an autoclave or by other means.
Business Owner
TravelManagers | Michelle Spooner
06.2015 - 07.2017
- Customer Service
- Liaising with Customers through phone and email enquiries
- Also being a mobile Travel agent meeting with Customers in a chosen location and creating a professional atmosphere outside of an office setting
- Quotes
- Researching the best price for clients from different wholesalers and offering knowledge on destinations
- Bookings and Itinerary preparation
- Loading customers booking into the computer and creating a functional itinerary
- Ticketing
- Making bookings through booking systems and issuing tickets
- Accounting and Banking
- Processing Customer's payments
- Running businesses profit and losses
- Ordering
- Ordering stationery and brochures for the business
- Marketing
- Networking with local businesses and promoting through social media platforms.
Nightfill Team Member
Woolworths Group
10.2006 - 07.2013
- Stock Distribution throughout the store with the lifting of heavy boxes on and off trolleys
- Shelf Packing in a designated time frame, creating a neatly stocked aisle and working with minimal distribution to customers within the store.
Beauty Therapist
Glamour and Beauty
06.2006 - 10.2006
- Customer Service
- Offering services of Facials, Manicures, Pedicures, Massages, Waxing, Spray Tans etc
- Taking phone calls and organising bookings.
Beauty Therapist
Inspa Wellness Spa
12.2004 - 06.2006
- Customer Service
- Offering services of Facials, Manicures, Pedicures, Massages, Waxing, Spray Tans and more Spa Specific treatments like Body wraps, Saunas and Vichy Showers
- Creating a memorable and relaxing experience for each and every customer.
Head Beauty Therapist
Cloud Nine Hair and Beauty
05.2003 - 11.2004
- Customer Service
- Offering services of Facials, Manicures, Pedicures, Massages, Waxing, Spray Tans etc
- Taking phone calls and organising bookings
- Stock Ordering
- Making sure that all staff were following procedures and keeping standards high.
Beauty Student
Sanctuary College of Beauty Therapy
01.2003 - 12.2003
- Studied full time for this year whilst gaining a job at Cloud Nine Hair Beauty in May 2003
- This opportunity helped me to gain hands-on experience and eventually paved the way to move onto a full-time position as Head Therapist.
Wholesale Travel Consultant
Venture Holidays
02.2002 - 11.2002
- Working with Travel Agents to organise competitive Holiday package Quotes
- Constructing functional itineraries in a timely fashion.
Travel Consultant
Traveland
04.1999 - 12.2001
- Customer Service
- Dealing with walk-in Customers and phone enquiries
- Quotes
- Researching the best price for clients from different wholesalers and offering knowledge on destinations
- Bookings and Itinerary preparation
- Loading customers booking into the computer and creating a functional itinerary
- Ticketing
- Making bookings through booking systems and issuing tickets
- Accounting and Banking
- Daily Reports, checking floats, Balancing and Depositing
- Reconcile of Eftpos machine on a daily basis
- Running Office Reports of Sales figures, Profit and Loss, Exchange Orders, Cheques and tickets issued and forwarding reports to Head Office and Area Managers
- Ordering
- In charge of ordering stationery and brochures for the store
- General
- Open and Closing of the Store.
Travel Consultant
Harvey World Travel
11.1998 - 04.1999
- Customer Service
- Dealing with walk-in Customers and phone enquiries
- Quotes
- Researching the best price for clients from different wholesalers and offering knowledge on destinations
- Bookings and Itinerary preparation
- Loading customers booking into the computer and creating a functional itinerary
- Ticketing
- Making bookings through booking systems and issuing tickets
- Ordering
- In charge of ordering brochures for the store.
Store Manager
Wendy's Supa Sundaes (Sylvania)
02.1998 - 11.1998
- Customer Service
- Serving Customers and producing products as per the item board
- Cleaning
- Cleaning all equipment and keeping the store to a high standard for food preparation and distribution
- Managing
- Supervising Staff
- Opening and closing the store
- Totally Sales and organising Cash Floats
- Stock Ordering
Shop Assistant / Relief Store Manager
Wendy's Supa Sundaes (Miranda)
01.1995 - 10.1997
- Customer Service
- Serving Customers and producing products as per the item board
- Cleaning
- Cleaning all equipment and keeping the store to a high standard for food preparation and distribution
- General
- Opening and closing the store (as required) Totally Sales and organising Cash Floats
- (As required)
Education
Certificate in First Aid -
First Aid Accident and Emergency
01.2023
RSA - Responsible Service of Alcohol -
Clear to Work
01.2023
Diploma of Health Science -
Sanctuary College of Beauty Therapy
01.2003
Certificate of Travel and Tourism -
Australian College of Travel and Tourism
01.1998
Higher School Certificate -
De La Salle College Cronulla
01.1997
School Certificate -
Our Lady of Mercy College Burraneer
01.1995
Skills
- Positive Attitude
- Hard Working
- Time Management
- Organised
- Independent Thinking
- Thoroughness
- Beauty Therapies
- Fashion Sales
- Fashion Trends
- Beauty Management
- Travel Industry
- Travel Booking
- Team Work
- Respectful
- Integrity
- Phone Etiquette
- Creative Thinking
- Sense of Humour
- Logical Thinking
- Open Minded
- Business Management
- Stock Ordering
- Stocking Shelves
- Stock Take
- Skin Care Retail Sales
- Skin Care
- Facial Treatments
- Body Massage
- Manicures
- Pedicure Nail Services
- Spray Tan
- Wellness Spa
- Adaptability
- Willingness to Learn
- Booking
- Appointment Booking
- Schedule Management
- Bookkeeping
- Budget Planning
- Self Motivation
- Customer Service
- Computer Literacy
- Problem Solving
- Resilience
- Wholesale Travel
- Retail Travel Sales
- Galileo Gds
- Sabre Gds
- Health Science Education
- First Aid
- Project Oversight
- Meeting planning
- Scheduling
- Issue Resolution
Accomplishments
- At Roccoco Botanicals I have been able to take on an additional 2 managerial roles in the company within less than 12 months and am successful to date in all three roles at the company.
- I built up my Beauty Salon with loyal and satisified customers that I was able to leave the salon in the hands of my valued employees ,while I travelled the world for 3 months.
- Whilst working in Travel I met sales targets with determination and was the USA and Canada top performing consultant at one point of me career and I was as the top 100 performing agents for Queensland holidays, along with many other accomplishments.
Certification
- Australian Drivers Licence, 01/2027
- Blue Card
Languages
English
References
- Blessy Shah, 0481 774 876, Roccoco Botanicals - COO
- Anastasia Tsompanellis, 0468 778 817, Roccoco Botanicals - Warehouse Manager
- Anthony Collon, 0409 780 934, MTS Transport - Director
- Lisa Bellifemine, 0412 059 098, Inspa - Spa Manager
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Executive Assistant to the CEO
Roccoco Botanicals
09.2023 - Current
Business Owner
Wild Soul Australia
11.2020 - Current
Personal Assistant to the Director
MTS Transport
11.2017 - 12.2021
Business Owner
TravelManagers | Michelle Spooner
06.2015 - 07.2017
Business Owner
Michelle's Beauty Therapy
10.2006 - 10.2017
Nightfill Team Member
Woolworths Group
10.2006 - 07.2013
Beauty Therapist
Glamour and Beauty
06.2006 - 10.2006
Beauty Therapist
Inspa Wellness Spa
12.2004 - 06.2006
Head Beauty Therapist
Cloud Nine Hair and Beauty
05.2003 - 11.2004
Beauty Student
Sanctuary College of Beauty Therapy
01.2003 - 12.2003
Wholesale Travel Consultant
Venture Holidays
02.2002 - 11.2002
Travel Consultant
Traveland
04.1999 - 12.2001
Travel Consultant
Harvey World Travel
11.1998 - 04.1999
Store Manager
Wendy's Supa Sundaes (Sylvania)
02.1998 - 11.1998
Shop Assistant / Relief Store Manager
Wendy's Supa Sundaes (Miranda)
01.1995 - 10.1997
Certificate in First Aid -
First Aid Accident and Emergency
RSA - Responsible Service of Alcohol -
Clear to Work
Diploma of Health Science -
Sanctuary College of Beauty Therapy
Certificate of Travel and Tourism -
Australian College of Travel and Tourism
Higher School Certificate -
De La Salle College Cronulla
School Certificate -
Our Lady of Mercy College Burraneer
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