Summary
Overview
Work History
Skills
Timeline
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Michelle Stacey

Kiara,WA

Summary

Driven by a passion for excellence, I leveraged my relationship-building prowess and sales expertise at Noni B Group to consistently surpass sales targets. My adeptness in stock management and commitment to outstanding customer service have been pivotal in enhancing customer loyalty and driving business growth.

Experienced with customer service and sales support. Utilizes strong communication skills to foster positive client relationships and facilitate sales processes. Knowledge of inventory management and problem-solving to ensure smooth operations.

Motivated Sales Assistant committed to providing excellent customer service. Organized, detail-oriented and empathetic to customer needs. Skilled at helping customers find the products and services that they need.

Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic.

Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Hardworking and passionate job seeker with strong organizational skills eager to secure Retail Assistant position. Ready to help team achieve company goals.

Overview

37
37
years of professional experience

Work History

Sales Assistant

Noni B Group
04.2018 - 01.2025
  • Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.

Phlebotomist

Pathwest
06.2010 - 03.2012
  • Enhanced patient experience through compassionate care and communication during blood draw procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
  • Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Packaged and shipped specimens to central lab daily.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Organized daily work based on collection priority.
  • Supported quality assurance efforts by diligently documenting all relevant information during the collection process, ensuring accurate test results for patients and providers alike.
  • Collected, labeled, and processed blood samples for variety of tests, ensuring accuracy and timely delivery to laboratory.
  • Ensured proper identification and documentation of samples, significantly reducing instances of mislabeling.
  • Maintained high standards of cleanliness and sterilization of phlebotomy equipment, ensuring patient safety.
  • Improved patient comfort and trust with compassionate communication and professional bedside manner.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
  • Verified patients' identification for proper sample collection.

Merchandiser

Loretta Carroll Agencies
09.2002 - 10.2005
  • Inspected merchandise for quality and arranged proper display location on floor.
  • Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.
  • Completed efficient store resets to prepare store for special promotions and seasonal updates.
  • Enhanced customer satisfaction by providing product knowledge and recommending suitable items based on individual needs.
  • Assisted customers in locating desired items or suggesting suitable alternatives when necessary, contributing to an elevated shopping experience.
  • Boosted sales by implementing effective merchandising strategies and visually appealing displays.
  • Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
  • Reduced out-of-stock instances by conducting regular audits, adjusting inventory counts, and communicating discrepancies to management.
  • Improved product visibility by strategically organizing merchandise on showroom floors.
  • Optimized visual merchandising to create compelling product presentations that attracted and retained customers.

Warehouse Clerk/Retail Merchandiser

Phil Volich Agencies
03.1988 - 10.1997
  • Provided excellent customer service by addressing inquiries about product availability and shipment status promptly.
  • Improved inventory accuracy with consistent cycle counting and data entry into the warehouse management system.
  • Managed day-to-day operations of warehouse to keep everything running smoothly.
  • Processed invoices and order forms for goods received and shipped for proof of transactions.
  • Packed, secured, labeled and applied postage to materials to prepare items for shipment.
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Boosted customer satisfaction by creating visually appealing and strategically organized merchandise displays.
  • Improved overall store aesthetics by consistently maintaining clean, well-organized merchandise displays.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Developed relationships with key store personnel to support proper product placement and visibility.
  • Managed inventory levels and product rotation to maximize sales and minimize out-of-stock items.
  • Enhanced store sales through effective product placement and targeted promotions.
  • Reduced stock shortages and maintained optimal inventory levels by closely monitoring sell-through rates and adjusting orders accordingly.
  • Streamlined inventory management with accurate tracking and timely reordering of products.
  • Stocked shelves to match planogram images and instructions.
  • Kept work areas neat, clean and free from debris.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Updated pricing by changing labels and signage for short-term promotions and final clearances.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Interacted with guests in friendly and knowledgeable way.
  • Greeted customers and directed to requested products.
  • Updated merchandise pricing to match new values and special promotional rates.
  • Received new stock and input values into computer system.
  • Followed orders precisely for correct items, sizes and quantities.
  • Reviewed order slips, picked products and staged merchandize to be shipped.
  • Worked with customers to pack items according to specific desires and requirements.
  • Greeted store customers and discussed needs.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Picked and packed order items.
  • Updated manuals to reflect amending of rates, rules or regulations.
  • Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.

Skills

  • Cash handling
  • Goal oriented
  • Stock management
  • Cash register operation
  • Point of sale operation
  • Opening and closing procedures
  • Customer needs assessment
  • Fitting room maintenance
  • Team collaboration
  • Upselling strategies
  • Brand representation
  • Loyalty program promotion
  • Returns and exchanges
  • Team support and assistance
  • Customer service
  • Friendly and helpful
  • Reliable and responsible
  • Team cooperation
  • Adaptable and flexible
  • Honest and dependable
  • Attention to detail
  • Positive customer engagement
  • Building customer loyalty
  • Product knowledge
  • Flexible hours
  • Safety and cleanliness standards
  • Organizational skills
  • Store opening and closing
  • Teamwork and collaboration
  • Merchandising and display
  • Register opening and closing
  • Time management
  • Store policies and procedures
  • Brand promotion
  • Dressing room assistance
  • Punctuality
  • Store maintenance
  • Building rapport
  • Phone etiquette
  • Customer engagement

Timeline

Sales Assistant

Noni B Group
04.2018 - 01.2025

Phlebotomist

Pathwest
06.2010 - 03.2012

Merchandiser

Loretta Carroll Agencies
09.2002 - 10.2005

Warehouse Clerk/Retail Merchandiser

Phil Volich Agencies
03.1988 - 10.1997

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Michelle Stacey