Michelle Suen

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Maintained the position of the company's top-performing salesperson in Victoria since joining, consistently exceeding sales targets and contributing to overall revenue growth.

• Identify and recruit new clients
• Maintain and strengthen existing client relationship- increase return purchase rate
• Coach and train the team CRM skill sets
• CRM strategies and event hosting

• Supervised operations staff and kept employees compliant with company policies and procedures.
• Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Collaborated with upper management to implement continuous improvements and exceed team goals.

Achievement:

• Provided guidance and instruction on breathing techniques, meditation and other elements of yoga practice.
• Offered one-on-one or small-group instruction for students needing additional attention and support.

• Managed inventory control, cash control, and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Trained and guided team members to maintain high productivity and performance metrics.

Achievement::

• Cooperated with marketing department colleagues to organize successful events on a quarterly basis, consistently meeting and often doubling the budgeted targets.
• Collaborated with the marketing department to invite 50 VIP guests for a specific event, resulting in a remarkable achievement of tripling the budgeted revenue.