Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Sutton

Upper Mount Gravatt,QLD

Summary

Dedicated Security Officer with extensive experience at CAP Security Services, excelling in incident reporting and crisis management. Proven track record in enhancing safety protocols and reducing security breaches through effective surveillance and conflict resolution. Committed to fostering a secure environment while delivering superior customer service and maintaining strong relationships with staff and law enforcement.

Overview

9
9
years of professional experience

Work History

Security Officer

CAP Security Services
01.2013 - 06.2022
  • Monitored premises to ensure safety and security of staff and visitors.
  • Conducted regular patrols to identify potential hazards or security breaches.
  • Responded promptly to incidents, ensuring effective resolution and reporting.
  • Collaborated with local law enforcement to enhance emergency response protocols.
  • Provided training and guidance to new security personnel on procedures and protocols.
  • Maintained accurate logs of daily activities, incidents, and observations for review.
  • Implemented access control measures to restrict unauthorized entry into facilities.
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
  • Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
  • Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
  • Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
  • Created a culture of safety awareness among employees through regular presentations and communication on security issues.
  • Assisted in developing comprehensive security policies to address potential risks and protect company assets.
  • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
  • Completed full building and grounds patrols to spot and investigate concerns.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
  • Worked independently and collaboratively to resolve urgent issues to protect lives and property.
  • Monitored CCTV cameras and alarm systems for security breaches.
  • Examined doors, windows and gates to verify security.
  • Updated shift logs and produced daily reports to document security activities and specific incidents.
  • Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
  • Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
  • Investigated suspicious activities and persons to maintain security of premises.
  • Wrote detailed reports of all security breaches and investigations.
  • Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
  • Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
  • Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
  • Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
  • Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
  • Conducted training sessions for new security personnel to facilitate compliance with security protocols.

Education

Year 11

Goondiwindi State High School
QLD
12.1988

Skills

  • Report writing
  • Incident reporting
  • Security guard license
  • General security
  • CCTV surveillance
  • CCTV monitoring
  • Superior customer service
  • Physical fitness
  • Surveillance
  • Emergency response
  • Access control
  • Patrol operations
  • Complex Problem-solving
  • Relationship building and management
  • Security screenings
  • Conflict de-escalation
  • Conflict resolution techniques
  • FLUENT IN LANGUAGE
  • Visitor tracking
  • Threat assessment
  • Access control management
  • Electronic surveillance
  • Document management
  • Threat management
  • Staff management
  • Security equipment operation
  • Metal detector operation
  • Crisis management
  • Emergency management
  • Theft prevention training
  • Personnel screening
  • Dispatch
  • Crime prevention methods
  • Report generation
  • Emergency evacuation procedures
  • Hazardous materials response
  • Asset protection
  • Surveillance expertise
  • Fire safety training
  • Premises patrol
  • Alarm monitoring
  • Screening wands
  • Bomb threat procedures
  • Shift work experience
  • Work ethic
  • Workplace safety
  • Patrolling
  • Verbal and written communication
  • Reliability
  • Security camera monitoring
  • First aid certified
  • Reporting skills
  • ID verification
  • Emergency awareness
  • Event security
  • De-escalation techniques
  • English fluency
  • Security operations experience
  • Perimeter security

Timeline

Security Officer

CAP Security Services
01.2013 - 06.2022

Year 11

Goondiwindi State High School

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Michelle Sutton