Michelle Swan

Versatile Administration Officer skilled in managing diverse tasks and competing priorities on daily basis. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills. Practiced at driving improvements to quality, productivity and service, demonstrated over 20 years of experience.

• Administration Officer, NSW Health, 2020, Systems and database operations:, - Firstnet used for patient registration on presentation at the Emergency Department, ordering of patient records when required, set events so that timing KPI's are in line with department standards, checkout of patients from system once paperwork released by doctor, - Powerchart used to monitor the Bedboard for the ward to ensure that all patient details are correct. It also is the system I use for admissions of new patients, discharges from ward, transfer of beds when requested by staff, and modify/update patient information where required., - CHOC this system is used for Community Health, scheduling of appointments, check in/check out of clients for appointments, no-shows, producing GP notification letters, tracking files within the office, discharging of clients., - Centricity this system is used in the Imaging department. It is used to set appointments for patients, check-in patients on arrival for appointments, generate patient reports to doctors on request., Accounts processing:, - Process oders and AR invoices in Oracle when required; handle account enquiries in a professional and timely manner; advise AP of balance due on statements and due dates., Customer Service:, - Confer on a daily basis with the medical team; communicate via telephone, email and face-to-face to ensure that requirements are met at all times. Follow strict privacy & confidentiality rules as per NSW Health guidelines and MNCLHD guidelines.
• Travel Consultant/Administrator, Journeys & Africa, 2015, 2019, Systems and database operations:, - Travelport Cross Check to create bookings, process incoming and outgoing payments, receipting, printing and sending statements to clients; access several of the systems' steps and functions simultaneously in processing information and generating documents., - Use Galileo to create and process flight bookings for clients (business and individual consumers) from start to finish; clear queues - containing airline information - on a daily basis to ensure flight bookings are up-to-date and essential information is added and deleted., - Various Direct Management Companies (DMC) B2B databases and supplier websites to produce accurate quotes and bookings, for cruises, escorted tours and tailor made itineraries, for agents and direct clients., Accounts processing:, - Process AP and AR invoices in Travelport Cross Check on a weekly basis; handle and customer account enquiries in a professional and timely manner; advise customers of balance due on statements and due dates., Customer Service:, - Confer on a daily basis with customers (nationwide and overseas), including travel agents, tour operators, and the general public; communicate via telephone, email and face-to-face to discuss their requirements and travel preferences in order to formulate plans and packages to suit their needs, taking into consideration budget and standard of travel and accommodation., - Prepare and forward to customers detailed quotations on packages and recommendations, and corresponding itineraries., - Co-host educational groups to overseas destinations; ensure customers' requirements are met at all times., Event planning and coordination:, - Organise tour groups, wedding groups and incentive groups from initial enquiry stage through to booking stage; and liaise with hotels and DMC's to secure dates, and coordinate all the necessary documentation required for each group.
• Administrator & Consultant, Beachcomber Tours / Lets Go Tour & Cruise, 2007, 2015, Systems and database operations:, - Use TRAVIS to add and update new travel agents' details; generate reports for close of sales and monthly reports on room allocations for head office and hotels as required; prepare quotations; and modify functions of the database to incorporate additional features in order to enter new information across different areas., - Use Galileo to create and process flight bookings for clients (business and individual consumers) from start to finish; clear queues - containing airline information - on a daily basis to ensure flight bookings are up-to-date and essential information is added and deleted., - Cross check information in TRAVIS and Travelport Cross Check to create bookings, process incoming and outgoing payments, receipting, printing and sending statements to clients; access several of the systems' steps and functions simultaneously in processing information and generating documents., Accounts processing:, - Process AP and AR invoices in TRAVIS and Travelport Cross Check on a weekly basis; handle customer account enquiries in a professional and timely manner; advise customers of balance due on statements and due dates., Customer Service:, - Confer on a daily basis with customers (nationwide and overseas), including travel agents, tour operators, and the general public; communicate via telephone, email and face-to-face to discuss their requirements and travel preferences in order to formulate plans and packages to suit their needs, taking into consideration budget and standard of travel and accommodation., - Prepare and forward to customers detailed quotations on packages and recommendations, and corresponding itineraries., - Co-host educational groups to overseas destinations; ensure customers' requirements are met at all times., Event planning and coordination:, - Organise wedding groups from initial enquiry stage through to booking stage; and liaise with hotels to secure wedding dates, and coordinate all the necessary documentation required for each wedding.
• Administrator / Accounts Officer, Kookaburra Educational, 2005, 2006, Sales order creation:, - Created sales orders on a daily basis - 50 on average and up to 150 during peak periods. Used the in-house system to receive orders (via phone, email and fax) and process; checked serial numbers against product listed and located product categories and their serial numbers in the system to ensure they matched against corresponding orders., AR and credit note processing:, - Processed and reconciled up to 100 customer (schools) payments - via cheque and direct debit - on a daily basis., - Generated and forwarded monthly statements to customers advising of due dates for unpaid accounts or for accounts due in current month's cycle., - Processed and issued credit notes - up to 50 on a monthly basis during peak periods; liaised with warehouse staff to check that unwanted items were delivered back in the warehouse prior to issuing credit notes to customers., Debt collection:, - Performed debt collection on a weekly basis: contacted schools via phone and email to chase up payments ensuring receipt within the company's 30-day payment term policy.

• Administration Officer, NSW Health, 2020
• Travel Consultant/Administrator, Journeys & Africa, 2015, 2019
• Travel Consultant, Beachcomber Tours / Lets Go Tour & Cruise, 2007, 2015
• Administrator / Accounts Officer, Kookaburra Educational, 2005, 2006

Elizabeth Gralton, Nurse Unit Manager, NSW Health Kempsey Hospital, 0423 765 305

Edrice Hundley, Company Director, Journeys & Africa, 0431 224 470