Michelle Tanevski
Riverwood,NSW
Summary
Team Lead experienced in directing activities of workgroup's. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.
Overview
20
20
years of professional experience
Work History
Lead, Property Claims
DIA Direct Claims (NRMA)
10.2014 - Current
- Drive Productivity, Deliver on KPI’s, Support & Motivate staff, Lead and drive team to achieve, Large Loss reporting, Build Team Culture, Resource Management, Monitor & Deliver on SLA’s, Vulnerable Customer Management.
Senior Claims Consultant
DIA Direct Claims (NRMA)
10.2013 - 01.2014
- Customer service – Phone based, Interpret policy information, Support team members, Assist in Training new Employees, Motivate staff, Complete monthly reporting, Managing customer complaints.
Claims Consultant (Motor & Home)
DIA Direct Claims (NRMA)
10.2004 - 10.2013
- Customer service – inbound and outbound calls, Processing motor and home claims.
Education
Cert 4 Network Engineering -
TAFE – St Leonards
01.2002
Higher School Certificate -
Danebank Anglican Girls School
01.1999
Skills
- 19 Years Customer Service Experience
- Quality Control
- Schedule Management
- Stakeholder Management
- Coaching and Mentoring
- Performance Improvement
- People Management
- Financial Acumen
- Teamwork and Collaboration
- Multitasking
References
References will be provided upon request.
Timeline
Lead, Property Claims
DIA Direct Claims (NRMA)
10.2014 - Current
Senior Claims Consultant
DIA Direct Claims (NRMA)
10.2013 - 01.2014
Claims Consultant (Motor & Home)
DIA Direct Claims (NRMA)
10.2004 - 10.2013
Cert 4 Network Engineering -
TAFE – St Leonards
Higher School Certificate -
Danebank Anglican Girls School
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