Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Michelle Taylor

Condell Park,Australia

Summary


Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.

Overview

43
43
years of professional experience
1
1
Certification

Work History

General Manager Ibis World Square

Accor Hotels
Sydney, New South Wales
06.2007 - Current
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

FOM Grand Mercure Apt and Ibis Darling Harbour

Accor
09.2003 - 01.2005
  • Ensure the efficiency and effectiveness in all Front Office operations.
  • Implementation of Accor New World policy and procedures
  • Maintaining a working relationship with the residents and Body Corporate
  • Implement Up sell programs for the Front Desk Team to increase revenue.
  • Up date and train all new Policy and Procedures.
  • Achievements :
  • Gaining a positive working relationship with both residents, owners and hotel Management
  • Implemented an ‘Upsell program”. The main aim of this program was to introduce corporate environment to the Grand Mercure Apartments. The result of this increased occupancy and revenue to the hotel, was then implemented across the Darling Harbour Hotel complex, to establish high occupancy across complex.
  • Assist Hotel Manager with the refurbishment of Apartments
  • Design New uniforms with Corinet for front office
  • Manage Grand Mercure Apartments while Hotel Manager on annual leave or off site.

Accor Hotel Front Office Manager

Novotel Darling Harbour
09.2002 - 09.2003
  • Ensure the efficiency and effectiveness in all Front Office operations.
  • Achievements:
  • Implementation of Accor New World policy and procedures
  • Implementation of new Front Office System (landmark to Fidelio )
  • Overseeing procedures for 3 Airline Crew (Qantas, British Airways and Cathay Crew.
  • Assist Ibis World Square evacuate Hotel guest and staff during fire.
  • Guest were escorted to the Novotel where we looked after them and assisted with their needs if any.

FOM Grand Mercure Apartments

Accor
03.2001 - 09.2002
  • Ensure the efficiency and effectiveness in all Front Office operations.
  • Maintaining a working relationship with the residents.
  • Achievements :
  • Set up annual Resident meeting in order to improve their working relationship with Accor and build trust.

Reception Supervisor

Mecure Grand Apartments
01.2000 - 03.2001
  • Ensure the efficiency and effectiveness in all Front Office operations.
  • Maintaining a working relationship with the residents.

Casual Receptionist

Mecure Grand Apartments
12.1997 - 01.2000
  • Ensure the efficiency and effectiveness in all Front Office operations.
  • Maintaining a working relationship with the residents.

Casual Receptionist

Novotel Darling Harbour
10.1996 - 01.1997
  • Ensure the efficiency and effectiveness in all Front Office operations.
  • Maintaining a working relationship with the residents.

Front Office Supervisor

Park Regis Hotel Sydney
09.1995 - 10.1996
  • Ensure the efficiency and effectiveness in all Front Office operations.
  • Maintaining a working relationship with the residents.

Personal Assistant

Musician Mr Jeffrey “Skunk” Baxter (Steeley Dan and Doobie Brothers)
01.1988 - 08.1995
  • Streamlined communication processes for increased efficiency and effectiveness in daily operations.
  • Allocated studio time for musicians
  • Arranged domestic and international travel plans and itineraries.
  • Kept detailed track of household and maintenance inventory and schedules.

Reception Supervisor

Southern Cross Hotel
01.1985 - 01.1988
  • Ensure the efficiency and effectiveness in all Front Office operations.
  • Maintaining a working relationship with the residents.

Receptionist

Boulevard Hotel
01.1982 - 01.1985
  • Ensure the efficiency and effectiveness in all Front Office operations.
  • Maintaining a working relationship with the residents.

Skills

  • Landmark
  • Innovative thinking
  • Effective team management
  • Conflict resolution
  • Operational efficiency management
  • Proficient in leadership
  • Effective team contributor
  • Employee development

Certification

  • 2005 First Aid Certificate
  • 2002 Responsible Service of Alcohol
  • 2002 Responsible conduct of Gambling

Timeline

General Manager Ibis World Square

Accor Hotels
06.2007 - Current

FOM Grand Mercure Apt and Ibis Darling Harbour

Accor
09.2003 - 01.2005

Accor Hotel Front Office Manager

Novotel Darling Harbour
09.2002 - 09.2003

FOM Grand Mercure Apartments

Accor
03.2001 - 09.2002

Reception Supervisor

Mecure Grand Apartments
01.2000 - 03.2001

Casual Receptionist

Mecure Grand Apartments
12.1997 - 01.2000

Casual Receptionist

Novotel Darling Harbour
10.1996 - 01.1997

Front Office Supervisor

Park Regis Hotel Sydney
09.1995 - 10.1996

Personal Assistant

Musician Mr Jeffrey “Skunk” Baxter (Steeley Dan and Doobie Brothers)
01.1988 - 08.1995

Reception Supervisor

Southern Cross Hotel
01.1985 - 01.1988

Receptionist

Boulevard Hotel
01.1982 - 01.1985

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Michelle Taylor