Michelle Thomas
Mooroolbark,VIC
Summary
Proven track record in enhancing client well-being and independence at Ashwood Support Services, leveraging strong relationship-building and computer skills. Achieved significant improvements in client engagement and operational efficiency. Excelled in maintaining client confidentiality and safety, demonstrating a commitment to high-quality support and care.
Overview
18
18
years of professional experience
Work History
Disability Support Worker
Ashwood Support Services
09.2022 - Current
- Drove clients safely to social activities and appointments.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
Administrative Assistant
RENDERCRAFT SOLID PLASTERING (PARTNER)
03.2006 - Current
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
Support Volunteer/Field Placement Student
VMCH
07.2022 - 08.2022
- Managed challenging situations successfully with tactful communication skills that prioritized client well-being above all else.
- Established trust with clients by maintaining consistent follow-up on their progress after initial support sessions.
- Maintained strict confidentiality standards while handling sensitive client information responsibly.
- Maintained clean, neat, and operational facilities to serve program needs.
- Monitored progress towards service plan goals.
- Provided support to social service clients in navigating available resources.
- Developed effective improvement plans in alignment with goals and specifications.
- Increased client engagement through active listening and providing tailored guidance for their unique situations.
- Collaborated with fellow volunteers, fostering a supportive and cohesive team environment to better serve clients.
Process Worker
Fonterra Brands
10.2020 - 07.2021
- Maintained a clean and organized workspace, resulting in a safer environment for all employees.
- Collaborated with team members to achieve daily production goals and consistently meet deadlines.
- Maintained compliance with health, safety, and environment practices.
- Weighed and measured items to prevent waste and meet quality standards.
- Prepared, boxed, and staged outgoing shipments.
- Remained attentive throughout shifts, identifying potential safety hazards and promptly addressing them to maintain a secure work environment.
- Operated mobile equipment such as forklifts and pallet jacks.
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Kept facility inspection-ready at all times through proactive housekeeping and close monitoring of daily operations.
- Demonstrated adaptability by quickly learning new processes when required due to changes in product specifications or client requirements.
- Completed thorough inspections of finished products while adhering to strict quality guidelines, guaranteeing customer satisfaction.
- Participated in regular safety meetings, promoting a culture of awareness and compliance within the workplace.
- Assisted in quality control efforts, ensuring all products met strict company standards before shipment.
- Contributed to reducing waste by carefully following instructions and efficiently utilizing raw materials.
- Graded and packaged finished products, transporting items for additional processing, storage, or shipment off-site.
- Supported machine operators in setup and operation of production equipment resulting in efficient runs.
Main Cook
CROYDEN VILLAGE CAFE
10.2017 - 02.2020
- Provided exceptional customer service through accommodating special requests and addressing any concerns promptly and professionally.
- Delegated tasks effectively among kitchen staff members, optimizing productivity during busy service periods.
- Performed daily equipment maintenance checks to prevent costly repairs or downtime during peak business hours.
- Mentored junior cooks in culinary techniques, resulting in improved overall kitchen performance.
- Contributed to the restaurant''s reputation for excellence by consistently delivering high standards in meal presentation, taste, and overall dining experience.
- Improved customer satisfaction by consistently preparing high-quality meals and maintaining a clean work environment.
- Maintained a well-organized workstation by adhering to strict cleanliness standards, enhancing workflow efficiency for all kitchen staff members.
- Developed creative and diverse menus to cater to various dietary needs and preferences, increasing repeat clientele.
- Collaborated with the restaurant manager to plan and execute special events, boosting overall revenue growth.
- Reduced food waste by closely monitoring inventory levels and adjusting orders accordingly, saving on overall costs.
- Streamlined kitchen operations for increased efficiency by implementing an effective inventory management system.
- Enhanced team collaboration with clear communication and regular meetings, fostering a positive work atmosphere.
Administrative Assistant
Active Sports& Spinal Physiotherapy
10.2012 - 06.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Created and maintained databases to track and record customer data.
Education
Disability Studies
Intercare Training
Melbourne, VIC09.2022
Skills
Daily living assistance
Personal Care
Computer Skills
Household chores
Independent Living Support
Relationship Building
Client Confidentiality
Incident Reports
Disability Services
Meal Planning
Health and safety
Daily Living Requirements
Family Communication
Emotional Support
hobbies
I like taking walks, crochet and reading
Timeline
Disability Support Worker
Ashwood Support Services
09.2022 - Current
Support Volunteer/Field Placement Student
VMCH
07.2022 - 08.2022
Process Worker
Fonterra Brands
10.2020 - 07.2021
Main Cook
CROYDEN VILLAGE CAFE
10.2017 - 02.2020
Administrative Assistant
Active Sports& Spinal Physiotherapy
10.2012 - 06.2015
Administrative Assistant
RENDERCRAFT SOLID PLASTERING (PARTNER)
03.2006 - Current
Disability Studies
Intercare Training
Similar Profiles
Vaughn GeorgeVaughn George
Armed Custom Protection Officer at Ashwood FPS Protection ServicesArmed Custom Protection Officer at Ashwood FPS Protection Services
Tracey ScurrTracey Scurr
Residential Disabilities Support Worker/Team leader at Southern Cross support Services-Team Leader, Foundations Care: Support/Youth Worker, Toowoomba QLD. (FIFO to Rockhampton & Gladstone) Breakaway: Delivering Quality support, Toowoomba, QLD. STRIDE: For better mental health. Toowoomba, QLD. Family Cantered Support Services. Stanthorpe, QLDResidential Disabilities Support Worker/Team leader at Southern Cross support Services-Team Leader, Foundations Care: Support/Youth Worker, Toowoomba QLD. (FIFO to Rockhampton & Gladstone) Breakaway: Delivering Quality support, Toowoomba, QLD. STRIDE: For better mental health. Toowoomba, QLD. Family Cantered Support Services. Stanthorpe, QLD
Kiran SharmaKiran Sharma
Support Worker at Ashwood Residential Care ServiceSupport Worker at Ashwood Residential Care Service
Vui Lian Cung BawihrinVui Lian Cung Bawihrin
Machinery at Coringle FurnitureMachinery at Coringle Furniture
MATEEN POPATIAMATEEN POPATIA
SAP Integration Consultant at EPI-USESAP Integration Consultant at EPI-USE