Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Michelle Thompson

Dianella,WA

Summary

  • Customer focused
  • Exceptional time management
  • Adapt easily to change
  • Hard-working
  • Very fast learner

Enthusiastic management professional with demonstrated success supervising staff and building teams. Proven history of achieving sales goals by monitoring employee performance and coaching staff on effective sales methods. Skilled in solving complicated issues and making proactive operational changes.

Overview

21
21
years of professional experience

Work History

Retail Manager

Civeo Kartajirri
12.2022 - Current
  • Oversaw store operations, including opening and closing procedures, cash management, and safety compliance.
  • Enhanced store appearance by maintaining cleanliness standards and visually appealing displays that showcased products effectively.
  • Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
  • Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Implemented loss prevention strategies to minimize shrinkage and maintain profitability.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Trained and developed new employees for ease of transition into team.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Created employee schedules to align coverage with forecasted demands.
  • Achieved monthly performance goals by setting clear objectives for employees while providing regular progress updates during team meetings.
  • Analyzed sales data to identify trends, adjust inventory levels accordingly, and maximize revenue opportunities.
  • Streamlined operational processes through the implementation of efficient scheduling systems and task delegation strategies among staff members.

Replenishment Manager

Woolworths Supermarkets
05.2012 - Current
  • Manage fill team/hiring and dismissal of staff/rostering of staff/health and safety training of staff/ensuring kpis are met/ensuring productivity of staff/

Team Manager

Woolworths bigw
05.2012 - Current

Housekeeping leading hand

Sudexo
01.2022 - 02.2023
  • Leading team training organising rosters

Store Manager

The Warehouse
01.2008 - 01.2011

Boilermaker

HGM Construction
01.2004 - 10.2007
  • Boilermaker

Education

No Degree - Approved Manager License Cert.

Health And Safety Rep 5 Years
In House Civeo Training Perth
05.2023

Skills

  • People management
  • Staff training
  • 5 years health and safety rep
  • Staff engagement coordinator
  • Computer skills
  • Professional housekeeping
  • Commercial cleaning
  • Customer service
  • Neat personal presentation
  • Ability to work at a fast pace
  • Autonomy
  • Team work
  • Time management
  • Willingness to learn
  • Punctual
  • Communication skills
  • Organized
  • Hygienic
  • Thoroughness
  • Resilience

Languages

Maori

Timeline

Retail Manager

Civeo Kartajirri
12.2022 - Current

Housekeeping leading hand

Sudexo
01.2022 - 02.2023

Replenishment Manager

Woolworths Supermarkets
05.2012 - Current

Team Manager

Woolworths bigw
05.2012 - Current

Store Manager

The Warehouse
01.2008 - 01.2011

Boilermaker

HGM Construction
01.2004 - 10.2007

No Degree - Approved Manager License Cert.

Health And Safety Rep 5 Years

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Michelle Thompson