Michelle Thompson
Morley
Summary
Tertiary qualified, highly professional individual with extensive experience providing payroll management, administration, office management, bookkeeping and overall finance compliance. With strong communication and interpersonal skills focused on operations and general business, I have the ability and confidence to build and maintain effective stakeholder relationships. I am deadline driven and can demonstrate success handling large workloads whilst meeting tight deadlines. I am an innovative and proactive problem solver with excellent organisational skills and attention to detail. Results oriented, I thrive on a challenge. My adaptable and 'can do' approach enables me to manage a variety of situations and embrace change and innovation within fast paced environments. I am equally comfortable working autonomously or as part of a team.
Overview
39
39
years of professional experience
Work History
Payroll Coordinator
Edith Cowan University
10.2025 - 12.2025
- Responsible for identifying continuous improvement initiatives.
- Working with the Manager, Payroll & Compliance to implement and reengineer processes to maximise efficiencies and to support the operational plan and strategic objectives of the area.
Senior Payroll Specialist
Dayforce
10.2022 - 10.2025
- Providing managed payroll services to government employees.
- I have extensive knowledge and significant experience of Australian payroll legislative requirements.
- With team engagement and strong management skills I provide a high-quality service our clients.
- End to end payroll processing and disbursement of fortnightly pays, to ensure payroll delivery is provided in a timely and accurate manner.
- This includes STP2 reporting to the ATO and superannuation processing.
- Use Ascender environment to process data and payroll processing.
- Dealing with terminations, leave cash outs, parental payments, and long service leave.
- Manage and assist a team of payroll specialists.
- Including but not limited to identifying issues, excessive data, or workload.
- Manage and deal with concerns and conflicts for a content work environment.
- Escalate to the team leader if required.
- Training staff with new regulations or processes.
- Train new staff to run the entire end to end payroll process using detailed checklists.
- Checklist checking after every pay event for audit purposes.
- The checklist must be completed on time and accurately before it will pass an audit.
- Check reports and work for each step of the payroll process for accuracy.
- Identify anomalies and rectify before reports are sent to the client.
- Client liaison regarding timeline extensions if required and to provide customer support.
- Running out of cycle pay runs for necessary situations.
- Investigate pay or system issues and escalate to the Team Leader when required.
- Created pay calendars for the new financial year to go out to clients for approval.
- End of financial year FBT reporting, data validation and STP final event reporting.
- Prior Financial year STP adjustments.
- Job shadowing Senior Technical Consultant in implementation.
Bookkeeper
Self-Employed
10.2014 - 01.2023
- Providing bookkeeping services to various types of businesses.
- Current BAS agent.
- Work covers a broad range of bookkeeping and computerised accounting using XERO, MYOB and Cashflow Manager including:
- Bank reconciliations;
- Invoicing;
- GST, PAYG, IAS, BAS;
- Accounts payable/receivable;
- Production of financial statements;
- Payroll and Superannuation;
- Preparation of end of year accounts for Accountant.
- Managing all client liaisons to ensure ongoing customer satisfaction and undertake business development activities to maintain constant flow of work.
Payroll Administrator
Mining People International
11.2012 - 12.2014
- Process payroll (using FasTrack) for more than 180 contractors based at different mine sites across Australia on a weekly basis.
- Positions range from blue collar workforce labour hire to white collar technical experts with staff located across six business units.
- Employees complete timesheets for approval and then submit via email or fax.
- Each employee is paid different rates depending on client requirements - ranges from flat hourly rates to penalty rates for shift and overtime.
- Provide timely and effective payroll advice to senior management and in response to staff enquiries.
- Prepare weekly reports containing sales analysis statistics and charge out reports for all business units.
- Prepare client invoices (for labour hire services).
- Ensure monthly superannuation salary sacrifice and quarterly superannuation cheques processed and sent to funds in a timely and efficient manner.
- Import journals from the payroll system into MYOB for accurate and timely financial reporting and account reconciliation.
- Process invoices for mining clients based on contractor charge out rates.
- Prepare and present (to monthly management meeting) Lost time in injury statistics.
- Process workers compensation claims from date of injury to finalisation.
- Pay compensation wages to employees according to the claim requirements.
- Provider of specialised recruitment services to the Mining and Resources sector.
- Implemented several new procedures to significantly improve efficiency and effectiveness and reduce overall workload within the role.
- Actively involved in the implementation of a new Cloud-based timesheet, invoicing and payroll system (Job Science TimeCards) - tested software and in the process of writing user manual.
Account Manager
Smartbeans Bookkeeping BPO
09.2011 - 11.2012
- Managed a team of outsourced offshore (Malaysia) bookkeepers - oversaw all processes and procedures including scheduling and allocating work; producing weekly work schedules; determining efficient workloads; and reviewing with the team.
- Maintained constant contact with offshore team utilising online tools such as Skype, Email and Yammer.
- Checked work for accuracy before processing for client.
- Provided primary point of contact with client - maintained contact, quickly resolved any issues, and ensured ongoing high levels of customer service and satisfaction.
- Managed payroll process for several clients with staff numbers ranging from 10 - 35.
- Provided liaison with client's Accountant to ensure all work completed accurately and efficiently in preparation for taxation documentation preparation.
- Produced process maps for all new clients to guide the team in specific activities to be undertaken.
- Produced accounting checklists for every client for team to use prior to lodging any BAS or IAS.
- Assisted with business development by preparing detailed brief of services for potential new clients for delivery at a face to face meeting.
- Assisted with information system implementation to improve productivity - included tools such as CRM's.
- Assisted in developing a new client database in SharePoint to provide all staff with more accessible and organised access to client records.
- Reviewed and presented financial reports to clients and/or their accountants when needed.
- As a certified BAS Agent, submitted BAS and IAS for all clients unless otherwise specified.
- Provider of specialist bookkeeping services to small to medium sized businesses.
Bookkeeper
Self-Employed
12.2007 - 09.2011
- Provider of bookkeeping services to small to medium businesses.
- Employed and managed bookkeeping staff and managed my own workload for small-medium sized businesses.
- Work covered a broad range of bookkeeping and computerised accounting using MYOB, Xero and Cashflow Manager including:
- Bank reconciliations;
- Invoicing;
- GST, PAYG, IAS, BAS;
- Accounts payable/receivable;
- Production of financial statements;
- Payroll and Superannuation;
- Preparation of end of year accounts for Accountant.
- Managed all client liaison to ensure ongoing customer satisfaction and undertook business development activities to maintain constant flow of work.
Administration & Finance Manager
KCO Pty Ltd
10.2004 - 12.2007
- Prepared daily invoices and emailed clients for membership renewals.
- Managed payroll for six employees including payment of fortnightly salaries.
- Prepared and submitted quarterly BAS documentation for ATO.
- Answered telephone enquiries and liaised extensively with prospective clients.
- Managed all accounts receivable/payable and debt collection.
- Specialist provider of Engineering job seeking services to the Australian and Expat community.
Phlebotomist & Laboratory Technician Roles at Various hospitals
01.1987 - 01.2003
- Worked at King Edward Memorial Hospital, Royal Perth Hospital and Sir Charles Gardiner Hospital where I developed significant knowledge of medical practice and laboratory techniques.
- As a Phlebotomist I was required to communicate effectively with patients and staff.
Education
Bachelor of Business - Information systems
Open Universities Australia
01.2013
Certificate IV in Financial Services - Bookkeeping
Australian College of Training & Employment
01.2009
Certificate IV in Small Business Management -
Advanced Business Specialists
01.2008
Certificate in Phlebotomy -
Royal Perth Hospital
01.2003
Diploma in Laboratory practices -
Mount Lawley TAFE
01.1986
Skills
- Tertiary qualifications - Bachelor of Business (Information Systems)
- Knowledge of SQL and Oracle
- BAS agent services
- General administration support
- Evaluating procedures for efficiency
- Identifying and implementing best practices
- Customer focus
- Business development
- Bookkeeping
- Bank reconciliation
- Petty cash management
- Cash flow management
- BAS & GST completion
- Accounts payable and receivable
- Financial reporting
- Management reporting
- Payroll management
- STP 2 setup and reporting
- Superannuation reporting
- Written communication
- Verbal communication
- Time management
- Project management
- AGILE methodology
- XP methodology
- Interpersonal skills
- Leadership
- Team management
- Coaching
- Training
- Delegating
- Collaboration
- Attention to detail
- Computer literacy
- Advanced word processing
- Database skills
- MS Excel skills
- Knowledge of payroll systems
- Knowledge of accounting systems
- Fast learner of new software
Timeline
Payroll Coordinator
Edith Cowan University
10.2025 - 12.2025
Senior Payroll Specialist
Dayforce
10.2022 - 10.2025
Bookkeeper
Self-Employed
10.2014 - 01.2023
Payroll Administrator
Mining People International
11.2012 - 12.2014
Account Manager
Smartbeans Bookkeeping BPO
09.2011 - 11.2012
Bookkeeper
Self-Employed
12.2007 - 09.2011
Administration & Finance Manager
KCO Pty Ltd
10.2004 - 12.2007
Phlebotomist & Laboratory Technician Roles at Various hospitals
01.1987 - 01.2003
Bachelor of Business - Information systems
Open Universities Australia
Certificate IV in Financial Services - Bookkeeping
Australian College of Training & Employment
Certificate IV in Small Business Management -
Advanced Business Specialists
Certificate in Phlebotomy -
Royal Perth Hospital
Diploma in Laboratory practices -
Mount Lawley TAFE