Summary
Overview
Work History
Education
Skills
Enjoy swimming, patchwork/quilting
Timeline
Generic

Michelle Tonkin

Milton,NSW

Summary

Accomplished Ward Clerk with a proven track record at Illawarra Shoalhaven Local Health District, enhancing patient care through effective organization and data entry. Demonstrated ability in streamlining administrative processes, improving efficiency and excelling in patient data entry and administrative support. Skilled in fostering seamless communication between healthcare professionals and patients, showcasing strong organizational and customer service skills. Ward Clerk experienced in high-volume hospital environments and skilled in handling both administrative and patient-focused tasks. Good time management and problem-solving abilities, as well as advanced understanding of clerical needs and confidentiality requirements.

Overview

26
26
years of professional experience

Work History

Ward Clerk /Office Administrative Assistant

Illawarra Shoalhaven Local Health District,
03.2009 - Current
  • Organized paperwork for doctors, nurses, and patients.
  • Assisted nursing staff with daily tasks, contributing to well-organized and functional ward environment.
  • Documented latest information in computer system and keep paperwork up to date and organised.
  • Answered telephone calls to offer information, answer questions, and direct calls to staff.
  • Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
  • Streamlined administrative processes for improved efficiency in handling patient information and communication between staff members.
  • Expedited registration processes by accurately entering patient demographic data into electronic health record system.
  • Maintained patient confidentiality in line with NSW Health regulations.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Prepared and processed patient referrals and transfer requests.

Ward Clerk /Office Administration Assistant

Women's And Children's Hospital
05.1998 - 03.2009
  • Organized paperwork for doctors, nurses, and patients.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Documented latest information in computer system and printed paperwork.
  • Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
  • Liaised between clients and medical staff and maintained effective lines of communication.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Upheld office standards in cleanliness by coordinating with maintenance staff to address any issues promptly.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Registered and verified patient records before triage with most up-to-date information.
  • Collaborated with interdisciplinary teams to coordinate seamless care for all patients on the ward unit.
  • Provided valuable assistance during emergency situations by quickly alerting appropriate medical personnel when necessary.
  • Expedited registration processes by accurately entering patient demographic data into electronic health record system.

Education

High School Diploma -

Minlaton High School
Minlaton, SA

Skills

  • Strong Organization
  • Healthcare experience
  • Administrative Support
  • Work Prioritization and completing tasks
  • Ordering medical forms and documents
  • Greeting visitors for information and directions
  • Customer Service
  • Nursing station operations
  • Patient Billing - Nursing Home Type Patients

Enjoy swimming, patchwork/quilting

I love living in the south coast where I enjoy the beaches and my love of swimming, also spend time making quilts which gives me a positive creative outlet as well listening to music.

Timeline

Ward Clerk /Office Administrative Assistant

Illawarra Shoalhaven Local Health District,
03.2009 - Current

Ward Clerk /Office Administration Assistant

Women's And Children's Hospital
05.1998 - 03.2009

High School Diploma -

Minlaton High School

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Michelle Tonkin