Michelle Tonnaer

Retail Operations Coordinator

Australian Liquor Marketers

03.2018 - 05.2025

Coordinated store promotions and point of sales
Optimised merchandise displays to enhance visual appeal, encouraging customer purchases and increasing revenue potential
Contributed significantly towards proactive management of stock levels, product merchandising
Developed training materials for new employees, resulting in a more knowledgeable and efficient workforce
Monitored inventory levels closely, addressing discrepancies promptly to maintain accurate records for decision-making purposes
Established strong relationships with vendors, ensuring timely product delivery and optimal inventory levels
Delivered exceptional customer service by addressing customer needs promptly as well as providing product information when needed
Enhanced customer satisfaction with effective problem resolution and timely follow-up on inquiries
Analysed sales data to identify trends and areas for improvement, implementing strategic changes accordingly
Effectively allocated tasks during high-traffic times to keep operations running smoothly
Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives
Evaluated data on stock levels, customer sales and other factors, assessed trends and reported on findings to help senior management make effective operational decisions
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
Developed strong product knowledge to provide informed recommendations based on individual customer needs
Coordinated with logistics department to expedite shipping for urgent customer orders
Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company
Exhibited high energy and professionalism when dealing with clients and staff
Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations
Organised workflow and delegated tasks effectively to ensure timely project completion without compromising quality