Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Trenwith

Mawson Lakes ,SA

Summary

Proven Manager of Business Development and Sales at Hair at Home, I excel in relationship building and strategic business planning. Leveraging customer service excellence and decision-making prowess, I've significantly boosted revenue and client satisfaction. Skilled in direct sales and solution selling, my approach has consistently enhanced customer loyalty and business growth.

Overview

26
26
years of professional experience

Work History

Manager of Business Development and Sales

Hair at Home
07.2008 - 12.2024
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
  • Boosted revenue by executing targeted growth plans and nurturing client connections.
  • Built relationships with customers and community to establish long-term business growth.
  • Managed accounts to retain existing relationships and grow share of business.
  • Demonstrated products to show potential customers benefits and advantages and encourage purchases.

Receptionist

Mission Australia
01.2008 - 03.2008
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Hairstylist

Salon 33
10.2004 - 01.2008
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.

Hairstylist

TCs Hair Design
10.1998 - 11.2003
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Developed a dedicated customer base by providing outstanding service.
  • Processed payments, entering sales in register for prompt customer service.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Resolved guest complaints about service or style.
  • Counted and documented opening and closing cash amounts daily.

Education

Cabra College
Adelaide, SA

Kimba Area School
Kimba, SA

Pre Vocational Certificate - Hair And Beauty

TAFE
Whyalla, SA
11.1991

Skills

  • Customer service
  • Business development and planning
  • Decision-making
  • Budgeting and expenditures
  • Customer order management
  • Time management
  • Inventory management
  • Price structuring
  • Customer complaint resolution
  • Rapport and relationship building
  • Relationship building
  • Direct sales
  • Product and service promotion
  • Appointment scheduling
  • Solution selling

Timeline

Manager of Business Development and Sales

Hair at Home
07.2008 - 12.2024

Receptionist

Mission Australia
01.2008 - 03.2008

Hairstylist

Salon 33
10.2004 - 01.2008

Hairstylist

TCs Hair Design
10.1998 - 11.2003

Cabra College

Kimba Area School

Pre Vocational Certificate - Hair And Beauty

TAFE

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Michelle Trenwith