Michelle Truong
Narre Warren South
Summary
A results-driven professional with experience in luxury retail, specialising in client relationship management, sales, and team leadership. Skilled in operations management, visual merchandising collaboration, and delivering exceptional customer experiences. Passionate about transitioning into Human Resources, with a focus on employee development and organizational growth. Seeking a part-time or casual role to leverage my customer service, leadership, and problem-solving skills while gaining valuable experience in HR and business operations.
Overview
6
6
years of professional experience
Work History
Senior Client Advisor
Valentino
05.2023 - Current
- Provide high-quality customer service, building and maintaining strong relationships, ensuring exceptional experiences and loyalty.
- Utilise in-depth product knowledge to offer personalised product recommendations and styling advice, driving upselling and cross-selling.
- Incorporate digital tools, such as CRM systems, to enhance the client journey and improve sales tracking, ensuring a seamless customer experience.
- Managed day-to-day store operations, ensuring smooth operational flow and consistently high standards of customer service.
- Served as the direct point of contact for the visual merchandise team, ensuring alignment between product presentation and brand standards, while optimizing store layouts to enhance the customer experience and drive sales.
Retail Store Manager
Valentino
11.2022 - 05.2023
- Led and motivated a team of sales associates, providing coaching on product knowledge, selling techniques, and customer engagement, resulting in improved customer satisfaction.
- Managed inventory control processes, ensuring that store backstock was accurately tracked and that sales floor levels met customer demands, optimising stock rotation and reducing waste.
- Identified and addressed issues within the team or with customers, implementing solutions to ensure smooth store operations and maintain customer satisfaction.
- Developed training programs for new employees, focusing on product knowledge, customer service, and sales techniques, which led to improved team productivity and morale.
Casual Client Advisor
Valentino
11.2021 - 10.2022
- Delivered exceptional couture service, forming strong relationships with clients and offering personalised shopping experiences to foster long-term loyalty.
- Consistently met KPIs for cross-selling, upselling, and achieving AVT targets, while promoting products that best fit client needs.
- Incorporated digital assets and tools to enhance client interactions, ensuring a seamless experience both in-store and online.
- Focused on client satisfaction and retention by addressing concerns promptly and providing thoughtful solutions to ensure the highest levels of service.
Retail Team Member
Krispy Kreme
06.2020 - 02.2021
- Managed store opening/closing procedures according to company guidelines, ensuring punctuality and security measures were upheld.
- Upheld high standards of cleanliness throughout the entire store, contributing to an inviting atmosphere for both shoppers and employees.
- Replenished supplies, condiments, and beverages while keeping the service area clean, organized, and well-stocked to ensure smooth operations.
- Worked effectively with team members to maintain a positive, productive environment, supporting team goals and meeting company standards for service and cleanliness.
Shift Manager
The Coffee Club
11.2018 - 05.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
Bachelor in Business - Human Resource & Marketing
Monash University
Caulfield, VIC12-2025
Skills
- CRM Management
- Leadership Development
- Dispute Management
- Strong Interpersonal Skills
- Sales Optimisation
Timeline
Senior Client Advisor
Valentino
05.2023 - Current
Retail Store Manager
Valentino
11.2022 - 05.2023
Casual Client Advisor
Valentino
11.2021 - 10.2022
Retail Team Member
Krispy Kreme
06.2020 - 02.2021
Shift Manager
The Coffee Club
11.2018 - 05.2020
Bachelor in Business - Human Resource & Marketing
Monash University
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