Michelle Turner
Brunswick,VIC
Summary
I have many years experience working with people who are disadvantaged in our society. I value Lived and Living Experience in whichever field I work.
I believe the key to understanding and performing well in any role I have had, is consideration of the intersectional nature of people who are brave enough to seek support from their chosen community service.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Manager of Client Voice
VincentCare Victoria
North MElbourne, VIC
09.2019 - Current
- Using a strategic approach to elevate the concept of the client voice and embed a mature participation model.
- Promoting shared decision making across the organisation's continuous quality improvement strategies as experienced through the client lens.
- Developing a co-design, co-production approach to drive cultural change.
Acting Hub Manager
VincentCare Victoria
Shepparton , VIC
03.2019 - 10.2019
- Managed hub operations and personnel, including recruiting, training, scheduling, financial reporting and performance management.
- Manged and Supervised a Specialist Family Violence Service and a Financial Counseling & Capability Service.
- Created and maintained local partnerships with other community services and health agencies.
Service Delivery Manager
VincentCare Victoria
Melbourne, VIC
07.2017 - 09.2019
- Developed organisation's Volunteer Strategy and Catering Strategy for the proposed new Accommodation Model for VincentCare.
- Facilitated consultation workshops about proposed changes to the organisation's structure for staff and clients.
Support Services Manager
VincentCare Victoria
Glenroy, VIC
09.2012 - 06.2017
- Managed a team of support staff to ensure service objectives were met.
- Developed and implemented policies, procedures, and standards for support services operations.
- Reported on funding and key performance measures for the teams.
- Managed Youth Justice and Youth housing programs, Crisis Outreach, Community Connections and volunteer programs.
Acting Manager Ozanam House Crisis Accommodation
VincentCare Victoria
North Melbourne, VIC
06.2011 - 09.2012
- REsponsible for the day to day operations of 60 staff withing a 64 bed crisis accommodation unit.
- Created monthly reports for senior management including operational performance measures.
- Developed and implemented strategies to improve service provision
Team Leader
VincentCare Victoria
North Melbourne, VIC
01.2007 - 06.2011
- Coordinated team activities and delegated tasks to ensure efficient completion of duties.
- Developed strategies for problem solving and conflict resolution among team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
Team Leader
Salvation Army
Kensington
01.2001 - 07.2007
- Community Outreach
Registered Nurse
Having trained at the Royal Children's Hospital I had a variety of employers.
Melbourne, VIC
Education
Social Work
Victoria University
Footscray, VIC08-2018
Diploma of Management - Business Management
Box Hill Institute
Box Hill, VICGraduate Certificate Housing Management Policy - Housing Studies
Swinburne Iniversity of Technology
Skills
- Staff Development
- Leadership
- Analysis and Research
- Risk Assessment and de-escalation
- Client Advocacy
- Trauma Informed Care
- Multidisciplinary Collaboration
Certification
- I am an active member of the Australian Association of Social Workers. (AASW)
References
References available upon request.
Timeline
Manager of Client Voice
VincentCare Victoria
09.2019 - Current
Acting Hub Manager
VincentCare Victoria
03.2019 - 10.2019
Service Delivery Manager
VincentCare Victoria
07.2017 - 09.2019
Support Services Manager
VincentCare Victoria
09.2012 - 06.2017
Acting Manager Ozanam House Crisis Accommodation
VincentCare Victoria
06.2011 - 09.2012
Team Leader
VincentCare Victoria
01.2007 - 06.2011
Team Leader
Salvation Army
01.2001 - 07.2007
Registered Nurse
Having trained at the Royal Children's Hospital I had a variety of employers.
Social Work
Victoria University
Diploma of Management - Business Management
Box Hill Institute
Graduate Certificate Housing Management Policy - Housing Studies
Swinburne Iniversity of Technology
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