Michelle TWOMEY

• Developed and implemented policies, procedures, and safety regulations to ensure a safe environment for employees and guests.
• Implemented policies and procedures, and WHS, to new acquisitions.
• Ensured the park grounds were clean and well maintained by supervising staff and contractors.
• Scheduled routine inspections of all facilities to identify any potential hazards or repairs needed.
• Created detailed reports on budgeting, staffing needs, maintenance requirements.
• Addressed issues related to visitor complaints in a timely manner while maintaining high levels of customer satisfaction.
• Managed financial operations including revenue collection from fees and admissions and tracking expenses associated with operating the park.

Working in remote communities to run community stores providing jobs and training for a sustainable business reducing the need for welfare dependency. Working closely with indigenous families in remote locations.

• Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste.
• Prepared quotes for new products and services and composed budgets.
• Communicated best practices among on-site and external personnel to align efforts and goals.

• Coordinated site investigations, documented issues and escalated to executive teams as needed
• Ensured compliance with safe operating practices and checked that operations were carried out with best practices
• Ensured projects were completed according to approved time, quality and cost estimates
• Oversaw employee attendance record, handled payroll and ordered new materials for sites

• Managed client relationships and contractual requirements for the operation of services and maintenance facilities in remote mining camps and vessels
• Built and maintained effective business relationships
• Mentored and built high-performing teams of casual and permanent staff
• Monitored quality customer service practices
• Identified and created new business opportunities
• Developed, implemented, and monitored retail sales and marketing strategies
• Controlled the cost of goods, including food and supplies, ensuring compliance with the budget, utilising the Compass systems to maintain efficient operations
• Established and maintained a safe and secure workplace
• Ensured contract compliance and service delivery standards for 100 - 10,000 man camps
• Established a culture of safety and maintained long-standing incident and injury free record, identifying and addressing safety concerns and issues
• Mobilisation and demobilisation of camps and vessels

Assigned Sites/Vessels:

• Eureka, Eramurra, Gorgon Project, Barrow Island, Europa Cruise Ship, CCAU, Onslow Aerodome, Onslow Service Stations - Cafe, Mechanics, Koolyanobbing, Windarling, Mt. Richardson, Nifty, Eneabba, Golden Grove, Murrin Murrin, Lake Eaton, Kambalda, Southern Cross, Tropicana