MICHELLE VINCZE
8 Imlay Place, Barden Ridge,NSW
Summary
Experienced customer service professional with expertise in all aspects of customer service. Demonstrates exceptional communication skills for effective interactions with customers and team members. Strong analytical, communication, and teamwork abilities for seamless collaboration with colleagues. Adaptable to new environments, consistently delivering high quality service with a positive attitude. Committed to continuous learning and growth, dedicated to delivering a positive customer experience while exceeding expectations through effective time management and multitasking. Represents the organisation in an honest, ethical, and professional manner.
Overview
20
20
years of professional experience
Work History
Registry Assistant
Births, Deaths and Marriages Registry
01.2023 - 03.2025
- Provided a high level of clerical and administrative services to respond to enquiries and resolve issues for customers, external agencies, and stakeholders in relation to the Registry's products.
- Processed and registered applications for various life events to ensure high quality service delivery.
- Worked within a fast paced team adapting to a dynamic environment with rapid workflows and evolving priorities.
- Team Member of the Month
- Collaborated with team members on projects, successfully meeting tight deadlines while maintaining high-quality work standards.
- Shared and demonstrated solutions in team meeting to identify and resolve issues that were increasing team processing times.
- Met and exceeded daily targets by registering in excess of 35 births per day.
Client Liaison Officer
ASV Design and Drafting
01.2010 - 12.2022
- Managed a diverse portfolio of clients, adapting communication styles to suit individual preferences and requirements.
- Provided support for clients with preparing applications, proposals, and contracts for different projects. Guided clients through council processes and documentation.
- Problem solving complex issues utilising extensive knowledge and problem solving skills to provide the best outcome to the client and the business.
Customer Service Representative
Citrus Group-Woolworths Temporary Assignment
03.2022 - 07.2022
- Provided exceptional customer service via both inbound and outbound channels to assist customers experiencing issues with their deliveries, damaged products/produce including stock shortages.
- Processing, updating, maintaining orders and customer information via the Order Management system.
- Building rapport and utilising problem solving skills to exceed customer's expectations resulting in First Call Resolution and ensuring customer satisfaction.
Customer Service Consultant
St George Bank
09.2005 - 12.2009
- Delivering outstanding customer service in a high volume call centre via inbound phone calls and emails. Proactively seeking out solutions to improve the customer experience.
- Consistently exceeded productivity and quality goals to achieve KPIs and delivered excellent customer experiences.
- Provided support to team members as a Knowledge Specialist and Subject Matter Expert.
- Consistently exceeded productivity and quality goals to achieve KPIs and delivered excellent customer experiences.
- Provided support to team members as a Knowledge Specialist and Subject Matter Expert.
- Consistent Call Quality score of 93%
- Certificate of Outstanding Performance as a Key Contributor of the St George Bank 'Best Contact Centre in the World' 2008, 2010 & 2011.
- Certificate of Achievement awarded for the 2010 Best Customer Service Practices for a Call Centre.
Education
St Ursula's College
09.1988
Skills
- Strong communication skills
- Reliable team member
- Customer centric
- Proficient in managing multiple tasks
- Effective time management
- Dependable and flexible
Timeline
Registry Assistant
Births, Deaths and Marriages Registry
01.2023 - 03.2025
Customer Service Representative
Citrus Group-Woolworths Temporary Assignment
03.2022 - 07.2022
Client Liaison Officer
ASV Design and Drafting
01.2010 - 12.2022
Customer Service Consultant
St George Bank
09.2005 - 12.2009
St Ursula's College
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