Michelle Voysey
Carlisle,WA
Summary
Experienced with coordinating facility operations and effectively managing administrative tasks. Utilizes organizational skills to maintain smooth workflows and effective communication. A team player with skills that inspire and encourage, creating a leadership style with an influencing ability. Passionate about learning and obtaining new skills with new opportunities.
Overview
6
6
years of professional experience
Work History
APS 3 WORKPLACE SERVICE OFFICER (FACILITIES)
Australian taxation office
11.2023 - Current
- Provide quality assistance in a fast-paced client contact environment, whilst maintaining positive relationships with clients and staff
- Assist side coordinators in executing site events, providing logistical support and ensuring smooth operations throughout the planning and execution phases
- Collaborate with ATO staff to ensure the building is kept to a clean, safe, and productive manner by completing regular inspections
- Construct professional emails to our Perth staff to escalate employee issues and manage individual requests
- Conduct new employee site inductions to ensure all staff and external on-site contractors are updated on all necessary emergency procedures and practices, as well as building amenities
- Complete maintenance checks on ATO fleet vehicles, including both internal and external upkeep
- Process staff forms including Staff exit and new building pass documents in a timely manner
- Collaborate with chief warden to assist with monthly ECO testing and updating of site warden lists
- Volunteer Fire Warden, assisting the Chief Warden to ensure safety protocols are followed by conducting emergency drills to prepare for potential incidents
- Communicate with external stakeholders to organise general maintenance and servicing works for the building
- Complete regular auditing of Key registers to ensure records are accurately stored
- Conduct Start and End of day procedures, including safely securing sensitive equipment
- Liase with staff regarding offsite travel options, including organizing of fleet vehicle bookings and cab charge distributions
- Oversee site cleaning portfolio, conducting regular hygiene inspections to ensure compliance with health and safety standards
APS 3 SERVICE DELIVERY OFFICER
Australian taxation office
08.2021 - 04.2023
- Resolve queries and communicate with clients through a variety of channels including phone, paper, email and online/postal services
- Provide quality assistance in a fast-paced client contact environment, whilst sustaining positive relationships with clients
- Attentively follow protocols and procedures, as per ATO standard to ensure confidentiality of both client and ATO records
- Use a range of different technological devices to assist with communication and storing information in an efficient way
- Proficient in client record keeping storing programs, including Siebel, Enterprise Client Profile (ECP) and Integrated Core Processing (ICP)
- Ensure a safe working environment by communicating effectively with employees and implementing safe work practices
- Constructing professional emails to our external nationwide offices to escalate client cases as well as provide peer to peer feedback
- Effectively complete training briefs, both online and written
- Provide exceptional customer service, reflecting the vision and values of the Australian Taxation office, as well as providing a role model for employees
- Efficiently process copies of returns and deceased estate forms sent by client account holders, tax agents and legal practitioners
SALES ASSISTANT
Peter Alexander
09.2018 - 08.2021
- Provide exceptional customer service, reflecting the vision and values of Peter Alexander, as well as providing a role model employee
- Ensure a safe working environment by communicating effectively with employees and implementing safe work practices
- Assist in training Christmas causal workers by providing constructive and positive feedback, as well as reviewing training plans to ensure all criteria is met and they are working effectively
- Working with external stakeholders to ensure stock procedures and transfers to other stores are performed correctly
- Processing/accepting new stock and communicating with head office to resolve any discrepancies
- Construct professional emails to our external nationwide offices to discuss issues such as missing stock boxes and provide seasonal feedback on products
- Provide staff with daily inductions, discussing daily sales and store targets and provide them with guidance in their role throughout the day
- Help regional management with stock take procedures, including scanning of apparel, correctly marking the store down and writing up stock counts for displays
Skills
- Reporting and documentation
- Written and verbal communication
- Microsoft office
- Client service
- Problem-solving abilities
Timeline
APS 3 WORKPLACE SERVICE OFFICER (FACILITIES)
Australian taxation office
11.2023 - Current
APS 3 SERVICE DELIVERY OFFICER
Australian taxation office
08.2021 - 04.2023
SALES ASSISTANT
Peter Alexander
09.2018 - 08.2021
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