MICHELLE WALKER
Walbundrie,NSW
Summary
Excellent customer service skills. Word, Outlook & Excel software proficiency, Performance Driven / Commitment to Perfection, Attention to detail, Self-Motivated / Reliable, able to work in a team environment
Overview
18
18
years of professional experience
Work History
Customer Service Agent/ Retail
Walbundrie Co-Operative
07.2023 - 09.2024
- Performing customer sales and service transactions with customers. Managing high-value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS). Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities. Assisting customers with mail lodgements and associate costs, Building rewarding relationships with customers by understanding their needs. Assisting with administrative duties such as stocktaking and record maintenance
Customer Service Agent
Australia Post
01.2023 - 09.2024
- Greet and assist customers in a friendly and efficient manner. Take customer orders accurately and efficiently. Prepare and serve a variety of takeaway food to a high standard. Handle transactions and operate the cash register, Maintain cleanliness and organization of the takeaway area, Ensure compliance with health and safety regulations. Assisting with inventory management and restocking supplies
Consultant
Thermomix Australia
09.2022 - 04.2023
- Hosting and demonstrating Thermomix products. Attend training workshops, Keep product knowledge updated, Offer support to customers
Product Load Executive
Adventure World Travel
10.2017 - 07.2022
- Loading of product into Calypso. Updating existing product data, Loading of specials into Calypso, Assist the product Manager with general duties, Liaising with Suppliers as required, Assisting with Reservation questions in regards to product and pricing
Product Co-Ordinator / Product Loader
Si Holidays
12.2016 - 08.2017
- Loading of product into Calypso. Updating existing product data, Loading of specials into Calypso, Assist the product Manager with general duties, Liaising with Suppliers as required, Assisting with Reservation questions in regards to product and pricing
Product Co-Ordinator / Product Loader
Pinpoint Travel Group
12.2012 - 11.2016
- Loading of product into Calypso. Updating existing product data, Loading of specials into Calypso, Assist the product Manager with general duties, Liaising with Suppliers as required, Assisting with Reservation questions in regards to product and pricing
Door Greeter
The Hills Centre
09.2012 - 12.2012
- Greeting patrons. Checking patrons tickets. Assisting patrons to their allocated seating, Respond to patron queries, Stopping patrons bringing food and drink into the auditorium, Stopping patrons from taking photos or videos during the performance, Assist in cleaning the auditorium after events
Product Co-Ordinator
Adventure World
10.2011 - 12.2011
- Loading of Canada, Alaska, Hawaii & USA product into Calypso, Updating existing product data, Answering questions from Reservations and accounts, Assist the product Manager with general duties. Liaising with Suppliers as required
Industry Placement
Hills College Of Tafe Library
09.2011 - 10.2011
- Shelf tidy and shelving. Assist on the circulation desk, Assist patrons to locate items. Assist patrons with library equipment such as photocopiers, Cataloguing DVD's. Develop and add subject guide to the library's website, Assist with inter library loan requests, Equipment loans and bookings, Assist with serials accessioning and display
Product Support
Travel Spirit Group / Flight Centre
10.2006 - 03.2011
- Loading of Asia, Indian Ocean, UK, Europe, Canada, Alaska, Hawaii & USA product into Calypso, Chasing Contracts and rates from Suppliers, Assisting with Reservation questions in regards to pricing and product for Asia, Indian Ocean, UK, Europe, Canada, Alaska, Hawaii & USA. Liaising with overseas suppliers, product managers and reservation staff
Education
Diploma - Library/Information Services
Illawarra Institute Of TAFE
Wollongong, NSWCertificate III - Library/Information Services
Illawarra Institute Of TAFE
Wollongong, NSWDiploma - Tourism
AFTA - Australian Federation Of Travel Agents
Sydney, NSWAdvanced Certificate - Travel & Tourism
Northern Sydney Institute Of TAFE
Ryde, NSWHigher School Certificate -
Galston High School
Galston, NSWSkills
- Data loading
- Written and verbal Communication
- Customer Service
- Administrative duties
- Preparing takeaway food and coffee
- Inventory management
- Liaising with suppliers
- Operating a Cash Register
- Interpreting contracts
LANGUAGE
English
Timeline
Customer Service Agent/ Retail
Walbundrie Co-Operative
07.2023 - 09.2024
Customer Service Agent
Australia Post
01.2023 - 09.2024
Consultant
Thermomix Australia
09.2022 - 04.2023
Product Load Executive
Adventure World Travel
10.2017 - 07.2022
Product Co-Ordinator / Product Loader
Si Holidays
12.2016 - 08.2017
Product Co-Ordinator / Product Loader
Pinpoint Travel Group
12.2012 - 11.2016
Door Greeter
The Hills Centre
09.2012 - 12.2012
Product Co-Ordinator
Adventure World
10.2011 - 12.2011
Industry Placement
Hills College Of Tafe Library
09.2011 - 10.2011
Product Support
Travel Spirit Group / Flight Centre
10.2006 - 03.2011
Diploma - Library/Information Services
Illawarra Institute Of TAFE
Certificate III - Library/Information Services
Illawarra Institute Of TAFE
Diploma - Tourism
AFTA - Australian Federation Of Travel Agents
Advanced Certificate - Travel & Tourism
Northern Sydney Institute Of TAFE
Higher School Certificate -
Galston High School
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