Michelle Walton
Summary
Dedicated financial services professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges. Keen eye for detail.
Overview
25
25
years of professional experience
Work History
Client Liaison Manager
Commercial Credit Services Pty Ltd
Blacktown, NSW
03.2009 - Current
- Resolve conflicts and negotiate mutually beneficial agreements between parties.
- Use critical thinking to break down problems, evaluate solutions and make decisions.
- Resolve problems, improve operations and provide exceptional service.
- Drive operational improvements which resulted in savings and improved profit margins.
- Participate in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Demonstrate respect, friendliness and willingness to help wherever needed.
Quality Assurance Manager
Commercial Credit Services Pty Ltd
Blacktown, NSW
01.2015 - 06.2019
- Created and achieved quality objectives and met quality specifications.
- Monitored process checks for proper completion and correct frequency.
- Researched new tools and technologies for potential use by quality assurance team.
- Supported company in maintaining work environment focused on quality and teamwork.
- Appointed as main corporate office contact, handling questions and issues from staff, stakeholders and auditors
- Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
- Conducted investigations into questionable test results.
- Liaised between quality control, other departments and management, providing project updates and consultation.
- Managed entire complaint process from receiving complaint, review, resolution and implementing steps to ensure complaints of this nature are avoided in the future
Business Administration Manager
Commercial Credit Services Pty Ltd
Blacktown, NSW
05.2015 - 06.2018
- Managed a team of up to 7 people in our off-shore office; included overseeing hiring, training, and professional growth of employees.
- Revised plans to meet changing goals and requirements.
- Streamlined workflow.
- Oversaw process improvement initiatives.
- Reduced office expenses by finding smarter solutions across the entire organisation
- Used measurements, analysis and process alternatives to arrive at best practices.
- Executed training programs.
- Oversaw HR training, coaching, mentoring and staff retention; during my tenure, there was no loss of staff through resignation and we built a culture of candidates proactively asking to move to our campaign;
Business Development Manager
Commercial Credit Services Pty Ltd
Blacktown, NSW
09.2007 - 03.2009
- Kept meticulous client notes in our client management portal.
- Reduced marketing costs through improved strategies; both printed and digital.
- Negotiated, prepared and signed contracts with clients.
- Worked with existing customers to increase frequency of use of our services.
Sales Manager
Alpha Sport
Carlingford, NSW
04.2004 - 08.2007
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Targeted new markets and increased sales through proactive sales and negotiation techniques.
Skills
- Understanding of client business requirements
- Strong client relations skills
Professional Qualifications
AICM - became a member in Aug 2013
AICM - finalist for the NSW External Collections Agent of the year 2015
Certificate IV in Financial Services Sept 2009
About Me
I am passionate about doing the right thing, the first time, and where that doesn't happen, ascertaining why. I am comfortable admitting when I need help and have a keen eye for detail. I am looking to expand the skills I have gained, while staying in the financial services industry. I have loved my time in my current position and am looking for the next challenge.
Timeline
Business Administration Manager
Commercial Credit Services Pty Ltd
05.2015 - 06.2018
Quality Assurance Manager
Commercial Credit Services Pty Ltd
01.2015 - 06.2019
Client Liaison Manager
Commercial Credit Services Pty Ltd
03.2009 - Current
Business Development Manager
Commercial Credit Services Pty Ltd
09.2007 - 03.2009
Sales Manager
Alpha Sport
04.2004 - 08.2007