Summary
Overview
Work History
Skills
Affiliations
References
Timeline
Generic

Michelle Ward

Mount Richon,WA

Summary

Dynamic Book Associate with a proven track record in visual merchandising and product knowledge. Skilled in optimizing inventory management and fostering customer relationships, contributing to increased operational efficiency and improved sales performance.

Overview

26
26
years of professional experience

Work History

Book Associate

Big W Armadale
Armadale, WA
09.2014 - Current
  • Gained experience and contributed across multiple departments to broaden knowledge, such as technology and service/layby areas
  • Built relationships with customers by providing friendly customer service.
  • Provided customer service support for inquiries, complaints, and returns.
  • Stocked shelves with merchandise and ensured product displays were neat and orderly.
  • Organized backroom areas to maintain a clean and organized work environment.
  • Performed cash register functions accurately and efficiently.
  • Ensured compliance with company safety regulations at all times while on the job.
  • Handled incoming calls and online inquiries from customers regarding orders or other inquiries.
  • Conducted inventory checks, annual stocktake and book returns to ensure accuracy of shelf stock.
  • Collaborated with other departments to ensure successful product launches.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Recommended, selected and located merchandise based on customer desires.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Established an interactive online platform for book lovers, presenting contemporary trends, anticipated preorders, special editions, and different categories, with samples illustrating suitability for a child's reading journey.
  • Evaluated upcoming stock to identify trends, and optimize online and in-store promotions.
  • Launched Out The Box Books, connecting friends, book lovers, and Aussie writers in an exclusive online platform.
  • Managed client communications to ensure clarity on project requirements and updates.
  • Partnered with team members to enhance project workflows and elevate the efficiency of future releases and embargoed stock.

Cobbler Plus/Watch Works

Soderberg Group (no longer around)
vias locations around Perth and other suburbs, vias states including WA, Melbourne and QLD
09.1999 - 02.2015
  • Performed duties as a multi-service operator in kiosk environments spanning large and small shopping centers across various suburbs and states.
  • Jobs included key cutting, shoe repairs, watch repairs, and hand and computer engraving.
  • Responsible for the upkeep of kiosks and stores, ranging from cleaning, cash management, ordering, financial records, inventory oversight, and product displays.
  • Managed training operations for six years, enhancing training style, customer service, and manuals.

Skills

  • Process improvement
  • Customer relationship management
  • Inventory management
  • Visual merchandising
  • Product knowledge
  • Attention to detail
  • Time management
  • Problem solving
  • Cross-functional teamwork
  • Reliable and punctual
  • Customer service

Affiliations

  • I also volunteer at the local basketball club where my boys play. I have taken on the social media role to showcase the kids' abilities, fun performances, and general gameplay (they love seeing themselves up there, haha). I also have a lot of fun doing it, meeting them all, and seeing all their mixed personalities

References

References available upon request.

Timeline

Book Associate

Big W Armadale
09.2014 - Current

Cobbler Plus/Watch Works

Soderberg Group (no longer around)
09.1999 - 02.2015

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Michelle Ward