Michelle Wark

• Accountable for the running of a top performing region with 100+ team members across 23 sites. Driving a fun, collaborative, customer focused culture.
• Lead, coached and developed a large team high performing team, with proven success in improving team effectiveness.
• Ability to implement business plans and meet commercial targets that through sustained improvement.
• Demonstrated operational multi site leadership experience in a fast pace retail environment.
• Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
• Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
• Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
• Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
• Developed and implemented strategies to improve customer service and increase sales.
• Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
• Established clear objectives for each project, setting expectations and assigning appropriate resources as needed.
• Oversaw inventory management, reducing costs through accurate forecasting and strategic purchasing decisions.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Supervised various locations, enforcing high-quality standards of operation.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Implemented systems and procedures to increase sales.

• Multiple caretaking positions across the state, including 3 months caretaking QNS1 (Sth Brisbane- 19 stores.)
• Completion of Retail Leader- Senior leadership Course, 1 of 2 leaders in the state to participate in the 6mth training program.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Transformed underperforming teams into productive, profitable teams, through accountability and ownership.

• Managed inventory control, cash control and store opening and closing procedures.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.

• Diploma of Leadership and Management Opportune Professional Development

Certificate Number 04976

• Effectively managed the day to day operations of two liquor sites. Liquorland Boomerang Drive Thru and The Corporate sales for mid north Queensland.
• Effectively reducing costs, and delivering on all KPI,s through impeccable planning and clear communication.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Maintained energy and enthusiasm in fast-paced environment.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Exceeded goals through effective task prioritization and great work ethic.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Developed rewards program that significantly increased repeat business by rewarding loyal customers.
• Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
• Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
• Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
• Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
• Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Interacted well with customers to build connections and nurture relationships.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

• Store Manager Liquorland - Taylor's Drive, Mackay.
• Manage the day to day operations of the store.
• Excellent inventory control, effective cost management.
• Manage difficult conversations.
• Remuneration control.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
• Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
• Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
• Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
• Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
• Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
• Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
• Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.

• Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
• Carried out day-day-day duties accurately and efficiently.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Worked flexible hours; night, weekend, and holiday shifts.
• Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
• Maintained energy and enthusiasm in fast-paced environment.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Improved operations through consistent hard work and dedication.
• Onboarded new employees with training and new hire documentation.
• Accomplished multiple tasks within established timeframes.
• Managed and motivated employees to be productive and engaged in work.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Maintained professional, organized, and safe environment for employees and patrons.
• Controlled costs to keep business operating within budget and increase profits.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
• Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.

• Worked in various roles starting as a nightfiller and quickly roses to management trainee with the first year of employment with Franklins. Franklins Supermarkets changed hands over the time of employment. From Metcash to IGA. My final role with the business was Store Manager of the Mackay Supermarket.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
• Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.