Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Watton

Ormiston

Summary

Dynamic Supervisor at Bouncy Giggles with a proven track record in staff management and event execution. Recognized for enhancing safety standards and creating engaging atmospheres, while effectively training teams. Committed to excellence, I streamlined operations, achieving zero complaints in cleanliness and fostering strong client relationships through exceptional customer service.

Overview

5
5
years of professional experience

Work History

Supervisor

Bouncy Giggles
07.2024 - Current
  • Led by example, reinforcing organizational commitment to core principles.
  • Executed event arrangements while ensuring adherence to safety standards.
  • Executed streamlined packing and truck loading operations following events.
  • Monitored adherence to safety guidelines for both adults and children.
  • Created lively atmosphere to boost event excitement.

Cleaner

Sole Trader
03.2020 - Current
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Emptied trashcans and transported waste to collection areas.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
  • Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
  • Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
  • Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
  • Adapted quickly to last-minute cleaning requests, ensuring that all areas were presentable for unexpected visits.
  • Increased cleaning efficiency with introduction of color-coded cloth system to prevent cross-contamination.
  • Achieved record of zero complaints regarding cleanliness in assigned areas for entire year.
  • Reduced spread of illness by implementing rigorous disinfection practices for all high-touch surfaces.
  • Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
  • Enhanced client satisfaction with thorough cleaning and maintenance of all facilities.
  • Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.
  • Streamlined cleaning processes to increase efficiency without compromising on quality.
  • Improved overall cleanliness and hygiene by using eco-friendly cleaning products and techniques.
  • Upheld cleanliness standards in kitchen and dining areas, ensuring compliance with health regulations.
  • Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Maintained floor cleaning and waxing equipment.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Supervised supplies in inventory and submitted reorder requests.

Education

No Degree - Yr 10

Seton College
Mount Gravatt, QLD

Skills

  • Training and mentoring
  • Goal oriented
  • Staff management
  • Customer service
  • Attention to detail
  • Strategic planning
  • Inventory control
  • Team building
  • Processes and procedures
  • Business administration
  • Verbal and written communication
  • Documentation and reporting
  • Risk management
  • Problem-solving
  • Multitasking Abilities
  • Time management
  • Effective communication
  • Organizational skills
  • Adaptability and flexibility
  • Active listening
  • Interpersonal skills
  • Professionalism
  • Self motivation
  • Reliability
  • Adaptability
  • Task prioritization
  • Written communication
  • Time management abilities
  • Professional demeanor
  • Problem-solving abilities
  • Goal setting
  • Teamwork

Timeline

Supervisor

Bouncy Giggles
07.2024 - Current

Cleaner

Sole Trader
03.2020 - Current

No Degree - Yr 10

Seton College

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Michelle Watton