Summary
Overview
Work History
Education
Skills
Age
Skillsets
Currentqualifications
Shortcourses
Personal Information
Timeline

Michelle Westrip

St Clair,NSW

Summary

I am young hard working mother who is committed to my family and providing for my children. I can adapted to any role that is put before me and l always strive to further my experience and knowledge in the roles that l undertake. I am a reliable & hardworking individual and this is why l would make a great candidate for any future employer.

Overview

25
25
years of professional experience

Work History

Manager

Prospect Hotel
01.2012

Bar Tender

Prospect Hotel
01.2012 - 10.2013
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Office Assistant

01.1998

Deli Worker

Woolworths
01.1995

Supervisor

Penrith Leagues Club
05.2021 - 04.2024
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Gaming Bartender

St Marys Band Club
01.2017 - 05.2021
  • Collaborated with fellow bartenders to ensure smooth operations during peak hours, resulting in exceptional customer satisfaction.
  • Worked closely with management to develop strategies for increasing foot traffic during slower periods, leading to improved overall profits.
  • Assisted with event planning for gaming tournaments, contributing to successful experiences for both participants and spectators.
  • Demonstrated versatility by covering various roles within the establishment as needed, including server or prep cook responsibilities when necessary.
  • Provided exceptional customer service through active listening and problem-solving skills, addressing any concerns or complaints promptly and professionally.
  • Maintained a strong knowledge of gaming consoles, accessories, and software available for use within the establishment, providing accurate information to customers as needed.

Gaming Attendant

Wenthworthville Leagues Club
01.2012 - 01.2015
  • Performed cash handling duties, provided change and balanced money at end of shift.
  • Reported concerns, broken machines, and out-of-order games to supervisor.
  • Maintained accurate records of cash transactions, supporting smooth financial operations within the gaming facility.
  • Enhanced customer satisfaction by providing exceptional service and maintaining a clean gaming area.
  • Welcomed and greeted customers, answered questions, and provided excellent customer service to contribute to memory-making experience.
  • Upheld strict compliance with all gaming laws, regulations, and company policies to maintain a professional and ethical gaming environment.

Data Entry Clerk

Metcash
01.2006 - 01.2012

Narel Small Goods/Newsagent

01.2004 - 01.2006

Teacher's Aid

01.2003 - 01.2004

Packer

Spot Services
01.1999 - 01.2000

Education

Mt Druitt high school

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Operations Management
  • Customer Relationship Management (CRM)
  • Performance Management
  • Sales Techniques
  • Schedule Preparation
  • Budget Control
  • Customer Service
  • Decision-Making
  • Computer Skills
  • Problem Resolution
  • Positive Attitude
  • Attention to Detail
  • Problem-Solving
  • Multitasking Abilities
  • Team Development
  • Customer Relationship Management
  • Staff Training
  • Relationship Building
  • Shift Scheduling
  • Team building

Age

38

Skillsets

  • Use of cash register
  • Serving drinks
  • Responsible service of alcohol
  • Proficient in the use of TAB and keno computers
  • Competent poker machine cashier
  • Skilled barista
  • Cleaning and maintaining floor service
  • Patron communication and relationship expertise
  • Maintaining a high level of service to patrons
  • Closing procedures at the end of trade
  • Competent use of computers Microsoft word, email accounts, social media
  • Management skills (arranging staff members and their duties)

Currentqualifications

  • NSW driver's license
  • RSA & RCG (5/10/2011)

Shortcourses

  • Discrimination and Harassment Office safety
  • Workplace Diversity and fairness Behavioural Profiling

Personal Information

Hobbies: Music Fashion, Movies, Family activities Football (NRL)

Timeline

Supervisor - Penrith Leagues Club
05.2021 - 04.2024
Gaming Bartender - St Marys Band Club
01.2017 - 05.2021
Manager - Prospect Hotel
01.2012
Bar Tender - Prospect Hotel
01.2012 - 10.2013
Gaming Attendant - Wenthworthville Leagues Club
01.2012 - 01.2015
Data Entry Clerk - Metcash
01.2006 - 01.2012
Narel Small Goods/Newsagent -
01.2004 - 01.2006
Teacher's Aid -
01.2003 - 01.2004
Packer - Spot Services
01.1999 - 01.2000
Office Assistant -
01.1998
Deli Worker - Woolworths
01.1995
Mt Druitt high school - ,

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Michelle Westrip