Summary
Work History
Education
Skills
Timeline
Generic

Michelle Whelan

Rossmore ,New South Wales

Summary

Accomplished Administration Officer/Bookkeeper with a proven track record enhancing customer relations and financial accuracy. Expert in account reconciliation and administrative support, I significantly improved organizational efficiency. Skilled in creating impactful financial reports and fostering positive work environments, my approach consistently delivers results beyond expectations.

Work History

Administration Officer / Bookkeeper

N/A
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Aided colleagues, managers, and customers through regular communication and assistance.
  • Drafted and distributed invoices for outstanding payments.
  • Created, prepared, and delivered reports to various departments.
  • Processed purchase orders, service contracts and financial reports.
  • Assisted in the development of policy manuals and procedures, contributing to increased organizational clarity and effectiveness.
  • Managed daily payment processing and drafted related financial documents.
  • Ensured accurate financial reporting by meticulously reviewing expense reports, invoices, and other financial documents.
  • Entered and maintained departmental records in company database.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Reconciled and corrected issues with financial records.
  • Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
  • Supported year-end closing procedures by preparing adjusting journal entries as needed.
  • Identified accounting errors when cross-referencing documents and database information.
  • Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
  • Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
  • Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
  • Developed monthly, quarterly and annual profit and loss statements and balance sheets.

Medical Receptionist

Dr Ronald Fitch
Smithfield, NSW
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.

Certified Nursing Assistant Aide

Canley Vale Nursing Home
Canley Vale
  • Participated in ongoing training opportunities to stay current on best practices in nursing assistance, consistently applying new knowledge to improve patient care quality.
  • Responded quickly to emergency situations involving patients, demonstrating strong critical thinking skills under pressure while working closely with the medical team to provide lifesaving interventions.
  • Contributed to a positive and supportive work environment by collaborating effectively with colleagues to provide seamless care transitions between shifts.
  • Utilized proper body mechanics during transfers and positioning, ensuring patient safety while minimizing risk of injury.

Education

Certificate IV Bookeeping And Accounting - Accounting

Swinburne University of Technology
Melbourne, VIC

Certificate III In Community Services (Aged Care) - Nursing

Wesley Mission
Fairfield, NSW
06.2002

Skills

  • Administrative Support
  • Customer Relations
  • Reporting skills
  • Account Reconciliation
  • Policy and procedure modification
  • Document Preparation
  • Financial Reporting
  • Credit and collections
  • Accounting expertise
  • Business Administration
  • Bookkeeping
  • Expense Reporting

Timeline

Administration Officer / Bookkeeper

N/A

Medical Receptionist

Dr Ronald Fitch

Certified Nursing Assistant Aide

Canley Vale Nursing Home

Certificate IV Bookeeping And Accounting - Accounting

Swinburne University of Technology

Certificate III In Community Services (Aged Care) - Nursing

Wesley Mission
Michelle Whelan