MICHELLE WHITE
SYDNEY,NSW
Summary
Enthusiastic and detail-oriented professional with a background in customer service and event coordination. Known for delivering outstanding service and effectively managing customer relationships to drive positive experiences.
Overview
16
16
years of professional experience
Work History
STORE
MANAGER
10.2015 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Executed daily operational tasks accurately and efficiently.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
Bartender
BRADBURY PUB
BRADBURY
02.2012 - 06.2014
- Mixed and served a variety of cocktails and beverages to patrons.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Provided exceptional customer service, fostering a welcoming atmosphere for guests.
- Maintained cleanliness and organization of the bar area throughout shifts.
- Performed opening and closing duties including restocking supplies.
- Monitored guest behavior to ensure compliance with alcohol service regulations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Verified guest age by checking identification cards before serving alcohol. for proof of age prior to serving alcoholic beverages.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Filled ice bins to maintain sufficient supply for beverage preparation. and coolers as needed throughout shift.
DRINKS CART/Special Events Staff Member
MACQUARIE LINKS GOLF CLUB
INGLEBURN
02.2010 - 09.2011
- Coordinated setup of event spaces, including seating arrangements and decorations, to create welcoming environments for guests.
- Provided excellent customer service to guests during events.
- Set up tables, chairs, sound systems, lighting fixtures, decorations and other items necessary for the event.
- Assisted catering team with setup, service, and cleanup of food and beverages, ensuring smooth operational flow during events.
- Maintained cleanliness and organization of event areas throughout functions.
- Executed post-event cleanup by efficiently removing trash and restoring event areas to original condition.
Education
EAST HILLS GIRLS HIGH SCHOOL
Skills
- Operational management
- Inventory management
- Beverage management
- Cash handling
- Sales techniques
- Customer relationship management
- Customer service
Timeline
STORE
MANAGER
10.2015 - Current
Bartender
BRADBURY PUB
02.2012 - 06.2014
DRINKS CART/Special Events Staff Member
MACQUARIE LINKS GOLF CLUB
02.2010 - 09.2011
EAST HILLS GIRLS HIGH SCHOOL