Michelle Wighton
Lavington,New South Wales
Summary
High-performing professional with integrity and leadership skills. Applies knowledge and abilities to positively impact organization. Flexible in different situations and dynamic conditions. Works great under extreme stress and deadlines.
Passion and desire to build up, encourage and guide Aboriginal & Torres Strait Islander workers within Aboriginal Health settings to deliver appropriate cultural services to our mob.
Overview
16
16
years of professional experience
Work History
Aboriginal Culture Development Officer
Murrumbidgee Local Health District
Wagga Wagga
08.2017 - Current
- Developed and facilitated Aboriginal Cultural Awareness training for local health district.
- Led training and development programs to enhance team skills and performance.
- Participated in regular meetings with upper management regarding progress updates on current initiatives.
- Monitored and reported on operational performance metrics.
APS3
Australian Taxation Office
Albury
06.2015 - 08.2017
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked effectively in team environments to make the workplace more productive.
HACC Co-ordinator/Health Team Leader
Mungabareena Aboriginal Corporation
Wodonga, VIC
07.2008 - 06.2015
- Developed strategies for problem solving and conflict resolution among team members.
- Collaborated with other departments to ensure alignment of goals across teams.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Established clear expectations for employees, providing guidance when needed.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Coordinated team activities and delegated tasks to ensure efficient completion of projects.
- Maintained a positive work environment that promoted collaboration between team members.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Developed and monitored key performance indicators (KPIs) to assess team effectiveness.
- Conducted regular performance evaluations, providing constructive feedback and personalized coaching.
- Managed conflict resolution within the team to maintain a positive work environment.
- Allocated resources effectively to ensure project completion within deadlines and budget.
Education
Diploma of Leadership And Management - Business Management
TME The Management Edge
Ringwood, VIC05-2024
Graduate Certificate in Wiradyuri Language And Cultural Heritage - Aboriginal Language, Culture & Heritiage
Charles Sturt University
Wagga Wagga, NSW12-2022
Diploma Indigenous Services - Indigenous Services & Communities
Edith Cowan University
Perth, WA12-2007
Skills
- Workshop coordination
- Facilitating training
- Problem-solving abilities
- Effective Communication
- Adaptability and Flexibility
- Attention to Detail
- Interpersonal Skills
- Analytical Skills
- Active Listening
- Time Management
- Excellent Written & Verbal Communication
- Decision-Making
- Teamwork and Collaboration
- Relationship Building
- Organizational Skills
- Reliability
- Multitasking
Affiliations
- Travel especially cruising
- AFL & NRL Football
- Tennis
- Trivia
- Kareoke
References
References available upon request.
Timeline
Aboriginal Culture Development Officer
Murrumbidgee Local Health District
08.2017 - Current
APS3
Australian Taxation Office
06.2015 - 08.2017
HACC Co-ordinator/Health Team Leader
Mungabareena Aboriginal Corporation
07.2008 - 06.2015
Diploma of Leadership And Management - Business Management
TME The Management Edge
Graduate Certificate in Wiradyuri Language And Cultural Heritage - Aboriginal Language, Culture & Heritiage
Charles Sturt University
Diploma Indigenous Services - Indigenous Services & Communities
Edith Cowan University
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